Sports Desk Receptionist

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About the Toronto Cricket Skating & Curling Club: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of over 4000 members, with a strong presence in both the local and international social and sporting community.

We are currently looking for a Part-Time Sports Desk Receptionist to join our team. The position requires coverage for Fridays, Weekends and Statutory Holidays. Additional shifts may also be scheduled as needed.

Responsibilities:

• Takes reservations from members by telephone or in person for tennis courts (winter and summer), squash courts, croquet (summer), health services and all Club-wide events; calls members back to confirm reservations
• Responds to a wide range of enquiries related to sporting and event functions
• Monitors courts hourly to ensure compliance with all rules and regulations; ensures that section rules are followed and handles any infractions
• Monitors and records activities of restricted members who are not activity members
• Updates the telephone recording for court and green conditions as appropriate; changes the greeting for the morning, afternoon and evenings in the summer
• Completes charges for guest fees, no-shows or late cancellation fees, and records these in the appropriate record book
• Maintains supply of movie tickets and squash/tennis balls and racquets
• Liaises with Activity, Food & Beverage, and Facilities staff as appropriate

Skills/Qualifications

• College diploma or equivalent combination of school and experience
• Previous experience in a customer-facing environment required; experience in a hospitality or retail environment an asset
• Excellent verbal and written communication skills
• Strong organizational skills and ability to multi-task, take initiative and prioritize
• Ability to work as part of a team as well on an individual basis
• Proficient in Microsoft Office (Word and Excel)
• Experience with Northstar or with a Club Management Software an asset
• Must be flexible and available for Fridays, weekends and holidays

Toronto Cricket Skating & Curling Club is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify Human Resources (hr@torontocricketclub.com) and they will ensure the necessary steps are taken to accommodate your needs.

Job Types: Part-time, Permanent

Pay: $19.00-$20.00 per hour

Work Location: In person