Store Manager

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Introduction:
At Viktoria & Woods we believe in fostering a creative and collaborative culture. Our boutique stylists have a strong fashion and styling focus. They love connecting and engaging with customers to build authentic relationships.

We have a supportive team and working environment and are dedicated to creating a memorable and lasting customer and brand experience in all facets of our business.

Located across Australia within 28 locations, we offer a unique opportunity to join a community that values timeless design, modern versatility, and thoughtful craftsmanship. We invite individuals of all backgrounds and experiences to bring their unique perspective to creating extraordinary experiences for our clients. If this sounds like you, we welcome you to apply today!

About the role:
We are seeking a Full-Time Store Manager position available to lead and inspire our Canberra Boutique. Reporting to the Regional Manager, you will be responsible for driving sales targets, fostering a positive and motivated team culture and ensuring Viktoria & Woods standards, policies and values are upheld.

Responsibilities include:

• Lead your retail store teams to provide an exceptional customer and sales focussed culture through delivering in-store‬ customer experiences that build brand loyalty and drive sales to achieve or exceed budget targets and goals/KPIs.‬
• Manage day-to-day store operations focused on maximising sales revenue, stock inventory, store presentation and‬ rostering of staff, and ensuring achievement of operational goals/KPIs.‬
• Discuss initiatives to enhance sales with the retail team and Cluster Manager; as well as problem solve methods to increase‬ sales where sales are lower than expected.‬
• Manage all stock movements and assess and review stock loss. Conduct seasonal stocktakes within store.‬
• Implement visual merchandising directives and promotional changes within the store.‬
• Provide feedback to the Cluster Manager on store operations, customer feedback and where improvements can be made.‬
• Coach and develop team members including ASM (where app.) and retail team to enhance their capabilities and performance in their roles. Ensure annual performance plans and reviews are conducted on a regular basis and on-going‬ feedback is provided in an effective manner where staff feel valued, respected and recognised.‬
• Build and maintain a strong VIP list of customers within the store. Ensure all staff are aware of VIPs.‬
• Discuss staffing requirements with Cluster Manager and conduct recruitment for store, identifying internal movements‬ where possible to leverage further staff growth and development.
• Ensure effective onboarding of new staff is conducted in‬ a timely manner to ensure an effective commencement into the role.‬
• Ensure efficient store and team management of any new store openings and/or closures where required.‬
• Ensure any store maintenance issues are addressed quickly and effectively.‬
• Ensure stores meet or exceed all Workplace, Health and Safety (WHS) requirements.and/or legislation; as well as comply‬ with all V&W’s processes, policies and retail guidelines.‬

What are we looking for:

• Understanding of retail systems such as Kepler and AP21 would be preferred.‬
• Knowledge of training software (e.g. Elmo) would be beneficial but not essential.‬
• Knowledge of garment design and materials would be beneficial.‬
• Highly skilled in building and managing customer experiences within a retail setting.‬
• Ability to manage time and competing priorities effectively and efficiently.
• 2+ years experience in managing a retail fashion store, or 3+ years experience in 2IC role.‬
• Fashion retail sales experience would be highly regarded.‬
• Experience training/developing staff.‬
• Experience leading and managing a retail team in an effective manner is essential.
• Ability to work a Tuesday to Saturday roster.

What is on Offer?

• Competitive salary
• Career Development Opportunities
• Generous Wardrobe allocation
• 50% Staff discount on Viktoria & Woods product
• Access to our Employee Assistance Program

Next Steps:
Submit your application today! Once received, we will be reviewing applications as they come through and successful applicants will be contacted to attend an interview in store.

To learn more about VIKTORIA & WOODS, follow us on social media via:

Linkedin: www.linkedin.com/company/viktoria-woods/?originalSubdomain=au

Instagram: www.instagram.com/viktoriaandwoods/?hl=en

TikTok: www.tiktok.com/@viktoriaandwoods?lang=en