Store Sales Associate

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The In-Store Sales Specialist is embedded at assigned HVAC distributors or supply houses to drive Kepler product pull-through sales.
This role focuses on supporting contractor buyers at the counter, increasing Kepler mindshare, and accelerating distributor sell-out.

This is a B2B channel sales role, not retail sales.

Key Responsibilities

1. Contractor-Focused In-Store Sales

• Be present at distributor counters to support daily contractor purchases
• Introduce and promote Kepler heat pumps, ACs, furnaces, and bundles
• Assist contractors with product selection, sizing direction, and application fit
• Influence purchase decisions at the point of sale

2. Distributor Counter Support

• Work closely with counter staff and inside sales teams
• Help answer contractor questions related to Kepler products
• Support quoting, substitution, and alternative product recommendations
• Reinforce Kepler as a preferred brand at the counter

3. Product & Program Promotion

• Promote Kepler dealer programs, pricing tiers, rebates, and stocking programs
• Explain bundle strategies (e.g. HP + coil / HP + AC)
• Communicate lead times, availability, and promotions clearly
• Support new product launches and transition from competing brands

4. Relationship Building

• Build daily relationships with key contractors visiting the branch
• Identify high-potential installers and report to territory sales manager
• Support onboarding of new Kepler dealers
• Act as the Kepler face inside the distributor branch

5. In-Store Execution

• Ensure Kepler materials are visible at the counter
• Maintain product boards, flyers, quick-reference sheets
• Coordinate demo units or lunch-and-learn sessions
• Support counter training when needed

6. Reporting & Market Intelligence

• Track daily interactions, contractor feedback, and objections
• Monitor competitor activity at the counter
• Share pricing, inventory, and sell-out insights
• Provide weekly summary to Kepler sales team

KPIs

• Sell-out volume at assigned distributor branches
• Contractor conversion at counter
• Number of active Kepler contractors supported
• Distributor staff engagement
• Growth of stocking and repeat orders

Qualifications

Required:

• Experience in HVAC distribution, counter sales, or B2B inside sales
• Strong understanding of contractor buying behavior
• Comfortable working in distributor / warehouse environments
• Strong communication and influence skills

Preferred:

• Heat pump or system sales experience
• Familiarity with Ontario HVAC market
• Experience working with wholesalers or multi-branch distributors

Skills & Competencies

• B2B selling mindset
• Contractor relationship management
• Product positioning and objection handling
• Fast learning on technical products
• Execution-focused and hands-on

Position Fit (Very Important)

This role is ideal for someone who:
✔ Has worked at an HVAC counter or distributor
✔ Knows how contractors actually buy
✔ Can influence decisions before the PO is placed
✔ Is not a retail salesperson

Job Type: Full-time

Pay: $17.20-$25.54 per hour

Work Location: In person