Student Worker | Customer Support

Join our Customer Support Team and gain valuable work experience, making a difference for your colleagues and our customers.

This position offers the opportunity to explore various fields of a software development company through the lense of Customer Support. Our team handles support cases across all Edlund’s customers and products with a comprehensive stakeholder landscape within Edlund and KMD.

Key Responsibilities:

• Assist the Customer Support team by creating and updating reports, Excel sheets, PowerPoint presentations etc. on support case trends and status
• Keep wiki pages and other documentation up to date
• Handle support cases
• Configure Edlund’s support tool ServiceNow in collaboration with more senior team members
• Handle various ad-hoc assignments as needed

Expected Working Hours:

• 15 hours per week, ideally spread across 2 days per week, with flexibility to accommodate for exams and other school commitments.
• The position is based in Ballerup (KMD headquarters) with plenty of opportunities for remote and flexible working.

Qualifications:

• Currently pursuing a university degree in business administration, project management, mathematics, IT or a similar field. Ideally, you are halfway through your BSc or just about to start your MSc.
• A proactive, dedicated individual with a strong sense of ownership and a passion for learning and tackling diverse tasks.

Additional Skills:

• Proficient in Excel and PowerPoint.
• Capable of handling multiple tasks simultaneously, ensuring timely and high-quality delivery.
• Curious, adaptable, and able to independently take initiative while being solution-oriented.
• Fluent in Danish and English.

Interested?

Please apply with your CV, ensuring it includes a personal resume. If you have any questions, please feel free to reach out to Head of Customer Support Therese Søby Andersen at therese.andersen@edlund.dk.

Application deadline

The deadline for application is the 19th of September 2025.

We review applications on an ongoing basis, so we encourage you to apply as soon as possible.

About Edlund

Edlund is the market leader for providing IT solutions to the life and pension industry in Denmark. Headquartered at Ballerup, we employ approximately 150 people - the majority situated in Denmark and a smaller part in Poland – all specialized within actuarial science, financial mathematics and computer science combined with extensive business knowledge about pension and life insurance. In 2016 KMD A/S acquired Edlund A/S. KMD is a subsidiary of the global Japanese technology company NEC Corporation. Read more at Edlund.dk, kmd.dk or nec.com

Edlund is a part of KMD Group, who places great emphasis on social activities and has a large number of "Communities" internally in the organization. As a student employee, you will have the opportunity to participate in Student Professionals and become part of a strong network of more than 120 students across KMD's locations. The network holds several events throughout the year, the primary purpose of which is socialization.