Superannuation Support Specialist

---

Tailor Your Resume for this Job

---

Introduction:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.

Description:
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

About the role

The RSA Administrator plays a critical role in supporting the bank’s purpose by ensuring the accurate, efficient and compliant administration of Retirement Savings Accounts (RSAs).

This position is responsible for managing RSA transactions end‑to‑end, meeting all legislative and regulatory obligations, and delivering high‑quality service and support to members.

Through effective processing, reconciliation, reporting and continuous improvement of RSA administration practices, the role contributes to the bank’s commitment to strong governance, member confidence and regulatory compliance.

The position also provides clear, factual guidance to members through inbound and outbound contact, ensuring members understand RSA features, processes and legislative requirements while remaining within prescribed compliance boundaries.
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

Key Responsibilities

The key responsibilities of this role predominantly fall into to the following three areas.

• RSA Administration
• Process RSA transactions, including contributions, rollovers and withdrawals, accurately and within required timeframes
• Allocate renewing term deposits and contributions within the banking platform
• Reconcile RSA transactions and complete day‑to‑day operational reconciliations

a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

• Member Service
• Provide clear, factual and compliant information to members via phone and email regarding RSA features, processes and legislative requirements
• Clearly explain fund processes, obligations, timeframes and documentation requirements
• Compliance & Reporting
• Maintain compliance with APRA, ATO and the Retirement Savings Accounts Act 1997
• Stay up to date with evolving regulatory and compliance requirements
• Prepare weekly, monthly and year‑to‑date reporting to support audits and regulatory lodgements

Skills and Experiences:
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}

About You

Experience & Qualifications

• Minimum two (2) years’ experience in superannuation, or banking and financial services
• Experience working with retirement savings or superannuation products
• Tier 1 compliance qualification (or equivalent)
• Strong understanding of RSA regulatory and compliance frameworks
• High attention to detail with strong organisational and communication skills

Preferred Experience

• Experience working in APRA‑regulated environments
• Experience within a financial services operations or administration function
• Experience reviewing or improving procedures to support accuracy and compliance

Skills & Capabilities

• Strong knowledge of RSA legislation and compliance requirements
• Accurate transaction processing and reconciliation skills
• Ability to explain complex information clearly and confidently to members
• Sound understanding of audit processes, risk controls and compliance obligations
• Comfortable working across digital systems and platforms

We count on you. And you can count on us.

We have a great range of employee benefits including:

• Savings and discounts across our range of products and services.
• Ongoing professional development opportunities.
• An Innovative work-life fit program providing additional leave days
• Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!

Why Defence Bank?

• Be part of a member focused organisation driven by purpose and values.
• Work in a collaborative team that embraces curiosity, innovation, and continuous improvement.
• Influence meaningful campaigns and initiatives that support our members and Defence community.

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.

All successful candidates will be required to complete employment checks prior to an offer of employment.

Whilst we value and appreciate the time and effort you made to apply for this position, only short-listed applicants with Australian Working Rights will be contacted to discuss their application.

Applications will be reviewed as they are received, and the position may close at any time once a suitable candidate is identified. We encourage interested applicants to submit their applications promptly.