Supervisor - Service

At Komatsu New Zealand, you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity: We are seeking a Service Supervisor based in our Invercargill branch to manage the service team, responsible for service operational duties, with a focus on safety, WIP write off, quote variance, productivity and vehicle recovery.

This role is also responsible for maintaining a high level of service to meet the expectations of our customers. Safety is a major focus at Komatsu and this position will therefore work with HSE team to monitor compliance and safety in the workplace.

Key Responsibilities:

• Customer Communication - Continuous improvement.
• Reduction in re-do’s.
• WIP Management - Ensure WIP is invoiced in a timely manner.
• Training and development.
• Condition Reports (Growth) - To ensure that estimations/quotes are completed in a timely manner as per customer charter to give Komatsu every chance to win the work.
• Clean room utilisation.
• Track press utilisation.
• Ensuring safe work practices – Zero harm.
• Service KPI’s

Role Located: Invercargill

Komatsu can provide you with the following:

At Komatsu, we have proven career pathways into various exciting fields. We are committed to creating a learning culture and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

• Kiwisaver employer contribution matched to employee contribution up to 10%
• Life and disability insurance
• Free annual medical check
• Flexible working hours where practical
• Paid parental leave
• Access to an array of technical training, personal development and upskilling
• Plenty of discounts across retail, automotive, travel & health products
• $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Qualified Plant Technician with Komatsu
• Leadership qualities leading hand in KAL workshop.
• Good Diagnostic skills in hydraulics
• Has completed Front Line Management course
• Production Supervisor in KMSA
• PDI Process Technician in KMSA
• Customer Support Rep KAL (CSSR)
• Estimation & Contract Maintenance
• Knows Komatsu Systems

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, and ethnicities from different generations.