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Supervisor - Service

Posted on May 14, 2025

  • Full Time

Supervisor - Service

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At Komatsu New Zealand, you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity: We are seeking a Service Supervisor based in our Invercargill branch to manage the service team, responsible for service operational duties, with a focus on safety, WIP write off, quote variance, productivity and vehicle recovery.

This role is also responsible for maintaining a high level of service to meet the expectations of our customers. Safety is a major focus at Komatsu and this position will therefore work with HSE team to monitor compliance and safety in the workplace.

Key Responsibilities:

  • Customer Communication - Continuous improvement.
  • Reduction in re-do’s.
  • WIP Management - Ensure WIP is invoiced in a timely manner.
  • Training and development.
  • Condition Reports (Growth) - To ensure that estimations/quotes are completed in a timely manner as per customer charter to give Komatsu every chance to win the work.
  • Clean room utilisation.
  • Track press utilisation.
  • Ensuring safe work practices – Zero harm.
  • Service KPI’s

Role Located: Invercargill

Komatsu can provide you with the following:

At Komatsu, we have proven career pathways into various exciting fields. We are committed to creating a learning culture and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

  • Kiwisaver employer contribution matched to employee contribution up to 10%
  • Life and disability insurance
  • Free annual medical check
  • Flexible working hours where practical
  • Paid parental leave
  • Access to an array of technical training, personal development and upskilling
  • Plenty of discounts across retail, automotive, travel & health products
  • $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

  • Qualified Plant Technician with Komatsu
  • Leadership qualities leading hand in KAL workshop.
  • Good Diagnostic skills in hydraulics
  • Has completed Front Line Management course
  • Production Supervisor in KMSA
  • PDI Process Technician in KMSA
  • Customer Support Rep KAL (CSSR)
  • Estimation & Contract Maintenance
  • Knows Komatsu Systems

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, and ethnicities from different generations.


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