Support Facilitator With Lived / Living Experience

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Description:

• Provide psychosocial support to people with an acute mental illness in the community
• SCHADS Level 4 - $85,000-91,500 p.a. plus super & salary packaging options
• Part time contract (4 days / 30 hours) until 30/06/2026, based in Geelong/Barwon region

Is this your next secondment opportunity?

When pursuing any internal job opportunity, kindly notify your line manager regarding your interest and application, as they may be approached as a referee

About You
Are you motivated to improve the lives of those living with mental illness? Can you support others positively to achieve desired outcomes?

Additional attributes we are looking for include:

• Experience in assertive outreach, youth work, case management, mental health, or alcohol and other drugs (AOD) (professional, volunteer, or lived experience); or relevant qualifications in psychology, mental health, social work, or related fields.
• Ability to quickly and effectively build rapport with individuals.
• Demonstrates flexibility, patience, confidence, initiative, and emotional resilience.
• Strong listening skills and adaptable communication style.
• Ability to contribute positively to a team while also working independently to manage your caseload.

We take appropriate actions to ensure that our staff and the people we support are as safe as possible. You will be expected to adhere to all OHS standards, requirements and processes, including (but not limited to) wearing appropriate PPE and regular hygiene and cleanliness practices.

About the Role
ermha365 provides the Early Intervention Psychosocial Support Response (EIPSR) program in partnership with Barwon Health. EIPSR provides specialist psychosocial support to help eligible participants to build their capacity to better manage their mental health, develop practical life skills for independent living and social connectedness, and if eligible, transition to the NDIS.

The Support Facilitator’s goal is to enable rather than to do; to promote independence, development and confidence in the participant.

The role entails:

• Provide psychosocial support to young people and adults with severe mental illness on a short to medium term basis (up to 12 months).
• Manage a caseload of 10-15 participants providing support with mental health & wellbeing goals
• Collaborate with participants, clinicians, and other stakeholders (e.g., family) to access and engage with various support services.
• Develop, monitor, and track recovery goals, implementing steps to promote independence.
• Conduct screenings and assessments, and participate in case planning and exit reviews alongside care teams and clinical staff.
• Advocate for individuals and build sustainable support networks.

This role works on a hybrid system, including working from home, in our Geelong office and assertive outreach support to participants across the Greater Geelong region and Bellarine Peninsular.
Program hours are typically 8am to 4pm (some flexibility). This is a contract position ending 30/06/2026.

It is a requirement of this position to meet all compliance requirements concerning NDIS Work Screening, Working With Children's Check, work rights and possess a current & valid driver’s licence.

What we can offer you:

• Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:
• Support as needed utilising our 24/7 Employee Assistance Program
• Industry-leading induction and on the job training provide with access to free continuous online learning modules at your own pace
• Flexibility in working hours to suit work life balance
• Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
• A supportive team environment that is engaging and inspiring
• Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

About ermha365
This job isn’t for everyone. At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.