Support Officer - Nocg

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver `Our Business' and achieve long-term change.

Support Officer - NOCG, it starts with you!

• Based at 323 Great South Road, Ellerslie
• Band C
• Permanent, Full Time
• Police Employee
• NAV
• JR: 5202697

E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mo te tunga | About the role

The National Organised Crime Group (NOCG) has a permanent position available for a Support Officer based at Ellerslie. The role is predominantly transcription work.

NOCG is a national workgroup who run investigations at the higher end of criminal offending. The Support Team is part of an expanding work group with teams in Auckland, Tauranga, Waikato, Wellington and Christchurch. We are a tight knit team who work closely with the investigations teams transcribing audio files, DVDs and dictation necessary to prepare files for Court or related enforcement action.

You will have excellent knowledge and use of Microsoft Office software including Word and also need to be able to accurately copy, type, transcribe audio and DVD recordings to a high level of words per minute and possess excellent written and oral communication skills.

We are looking for someone who is engaged, motivated and displays sound judgement to be part of a dynamic, small team. You will need to be able to focus for long periods of time, work well under pressure on occasion and be able to complete work with accuracy.

The environment is fast-paced and conscientious with each member ensuring quality of work is kept to a high standard.

Key Accountabilities:

• Ability to transcribe accurately from DVD and audio recordings is essential.
• Exceptional typing skills - must be at 80 to 95 words per minute
• Outstanding written and verbal communication skills
• Work under pressure whilst managing conflicting demands
• Excellent grammar and spelling
• Being able to plan and prioritise workloads

He aha taau e kawe mai | What you'll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

What you'll need for the role:

• Audio transcription experience is preferred but not essential
• The nature of the role will see you need to have a confidential approach to the sensitive material you are dealing with
• Strong Microsoft Word skills are important, a working knowledge of Winscribe would be advantageous
• Accuracy in the role is essential, along with being able to have honest and open communication with your team and manager to ensure timeframes are met
• Being able to focus for extended periods of time
• You will need to be able to type 80 - 95 wpm with a high level of accuracy

This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:

https://www.police.govt.nz/sites/default/files/pd/04-2025/support_officer_nocg.pdf

Security Clearance Requirements

To be eligible for this role, you may be asked to obtain and maintain a SECRET national security clearance.

The minimum criteria for this level of national security clearance is:

NZ Citizen who has resided continuously in NZ for the last 10 years, or:

• A Permanent Resident who has resided continuously in NZ for the last 10 years, or

• A citizen of or has resided continuously in one or more of the following countries for the last 10 years: Australia, Canada, United Kingdom, or United States of America, and has a background that can be verified by the NZSIS

Use this online tool to self-check your eligibility for a security clearance. Please note that this tool is not part of the formal security clearance process:

http://www.protectivesecurity.govt.nz/eligibility-tool

Mo tatou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono inaianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

Utu a-tau | Salary

This position is covered by a collective agreement and salary will commence between $63,526 and $66,312 dependent on skills and experience relevant to the role.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.

Please note: Deadline for applications is 1700 on Sunday 27 April 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact: wolf.ahsue@police.govt.nz