Support Worker

---

Tailor Your Resume for this Job

---

Description:
Promote participant independence with a trusted mental health and disability service provider
24/7 Residential/Outreach support- dual diagnosis & challenging behaviours
SCHADS Level 3 ($38.65 - $41.45 p/h) Permanent Part Time – Approx 15 hours per week plus PM & Weekend loadings and salary packaging opportunities

About ermha365
At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We’re a lifeline for people who often feel like a “square peg in a round hole” - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted. In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice. We believe in the potential of everyone. We never give up, and we never give in.

We support individuals (consumers) in their own homes and within the community to build skills, confidence, and independence in everyday life. Our approach is recovery‑oriented, trauma‑informed, and person‑centred, focused on enabling rather than doing, so individuals can exercise choice, control, and self‑determination.

About The Role
We are seeking multiple compassionate and values‑driven mental health Support Workers who are passionate about promoting mental health, psychological safety, and overall wellbeing. These roles play a vital part in creating safe, inclusive, and mentally healthy environments, particularly for people living with complex mental health conditions, dual diagnosis, and behaviours of concern.

About You
The successful candidates will be able to thrive in a dynamic, 24/7 environment, who can think creatively, and respond calmly and professionally to complex situations. Strong rapport‑building skills, emotional intelligence, and the ability to make sound decisions under pressure are essential. These permanent part time roles will require the successful candidates to have a Certificate IV in Mental Health, or tertiary qualifications in Psychology, Social Work or a related discipline.

As a mental health Support Worker, you will:
Provide 1:1 or 2:1 support to consumers in residential, SIL, and community settings based in South East Melbourne
Support the mental health and emotional wellbeing of individuals using empathetic, strengths‑based, and trauma‑informed approaches
Deliver support in line with individualised behavioural and mental health support plans
Create and maintain psychologically safe environments where consumers feel heard, respected, and supported
Identify early signs of distress or escalation and respond appropriately, including accessing additional or external supports when required
Promote recovery‑oriented practice, empowerment, independence, and self‑determination
Act as a positive role model and support consumers to engage in meaningful daily activities and routines
Build and maintain professional relationships with consumers, their support networks, and care teams
Provide accurate, timely, and reflective case notes to support consistency and continuity of care
Maintain clear professional boundaries, uphold practice standards, and engage in safe, sustainable work practices

What we are looking for:
Demonstrated experience and understanding of mental health and psychosocial disability, particularly where challenging behaviours may be present
A strong understanding of the impact of trauma, stress, distress, and burnout
High emotional intelligence, effective listening skills, and confidence holding sensitive or difficult conversations
A non‑judgemental, respectful, and person‑centred approach grounded in dignity and human rights
The ability to advocate for others and support the development of meaningful, sustainable support networks
An understanding of the justice system and also the importance of following the direction of a BSP
Capacity to work both independently and collaboratively within a team environment
Resilience, adaptability, and the ability to remain calm and focused under pressure
Commitment to reflective practice, supervision, and ongoing learning in mental health and wellbeing
Confidence using IT systems on computers and mobile devices

We are currently hiring multiple permanent part time positions based in South East Melbourne. This is a 24/7 program therefore, potential shift times are 6am-2pm, 2pm-10pm and 10pm-6am. The successful candidates will be available for a range of shifts.

It is a requirement of this position to meet all compliance requirements concerning NDIS Worker Screening, Working With Children Check, Right to Work and possess a current & valid Victorian Driver’s Licence.

What we can offer you
Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee you will be offered:

Support as needed utilising our 24/7 Employee Assistance Program
Industry-leading induction and on the job training provided with access to free continuous online learning modules at your own pace
Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
A supportive team environment that is engaging and inspiring with the same vision and values
Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing

ermha365 is committed to the safety, participation and empowerment of all children. Further information at https://www.ermha.org/child-safe-statement/

Diversity and Inclusion
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@ermha.org noting your preferred method of communication and contact details and a member of the team will be in touch.