Surgical Scheduler

POSITION SUMMARY

The Surgical Scheduler assists with the coordination and scheduling of surgical procedures and serves as liaison between physicians, clinical staff, and other departments to ensure smooth scheduling operations. Moreover, the Surgical Scheduler works directly with patients and strives to provide an excellent healthcare experience.

ROLE AND RESPONSIBILITIES

• Schedule and accurately complete full registration for patients requesting appointments adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
• Obtains preauthorization of surgical procedures as required by insurance companies and payers.
• Obtains preauthorization of medication and anesthesia orders as required by insurance companies and payers.
• Coordinates paperwork and electronic records, including maintaining patient charts and chart pulling for surgery review for surgeon.
• Verification of insurance information, verification of benefits and insurance referral information.
• Verification of private patient insurance information for same day appointments or by request.
• Adhere to HIPPA standards related to patient privacy and confidentiality.
• Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members
• Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism.
• Comply with company compliance policies and standards

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED). Bachelor’s degree in relevant discipline highly preferred.

Certificates & Licenses
None required

Experience: 1-5 years of relevant experience in a healthcare setting highly preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Excellent verbal and written communications skills in English. Bi-Lingual a plus.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.

Computer Skills

• Facile with Microsoft Products

• Within 4 weeks of hire must be facile with Athena PMS and practice based EMR

WORK ENVIRONMENT: An office environment with controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

Experience

• Surgical scheduler experience is preferred but not required

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Goal Completion: Inspired to perform well by the completion of tasks
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business