Systems Support Officer

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Introduction:
William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'just-right' model – a top tier firm that's perfectly sized to ensure every employee has a tangible impact. William Buck is the perfect place to start, grow or take your career to the next level. Be part of a dynamic team that prides itself on delivering advice that makes a difference.

William Buck is a leading network of Chartered Accountants and Advisors, established in 1895, with over 150 partners and 1,200 professional staff across 10 offices in Australia and New Zealand, focusing on deeply understanding clients’ needs and tailoring solutions that go beyond traditional accounting and advisory services.

If you want to join a company where friendships are forged and careers made, then come on over to a place that's delivering more than just advice.

Description:
Description of the role:
As the Systems Support Officer, you’ll be critical in ensuring the smooth functioning of our financial services systems while contributing to innovative improvements across the firm. You will work closely with our team to deliver exceptional technical support, maintain critical applications, streamline processes, and enhance the user experience for both staff and clients.

Key Responsibilities:

• Assist with technical project implementation, including documentation, training, and ongoing support for team members.
• Troubleshoot systems inefficiencies, automate critical processes, and deliver sustainable solutions.
• Coordinate monthly Innovation Committee meetings, prepare minutes, and drive actionable outcomes.
• Work collaboratively with the IT Advisory Group to identify areas of improvement and push initiatives forward.
• Be the first point of contact for IT support, resolving internal and external system-related issues tied to divisional software (e.g., Xplan).
• Manage client database updates, data feed integrations, and system onboarding/offboarding for new staff.
• Maintain procedures, workflows, templates, and disaster recovery documentation to ensure smooth operations.
• Provide exceptional customer service and uphold system accuracy to enhance our online client experience.
• Produce monthly management reports highlighting workflow and compliance trends.
• Identify risks proactively, suggest mitigations, and find opportunities for process improvements.
• Monitor and ensure software versions are up to date in collaboration with external product providers.

Skills and Experiences:
What makes you ‘just right’:

• Degree in Financial Planning, Commerce, Finance, or IT—or a minimum of 3 years relevant experience.
• Proven experience in systems support, CRM customisation, and troubleshooting technical challenges.
• Familiarity with Xplan/Iress or similar financial platforms. Financial services/paraplanning experience is preferred but not essential.
• Previous experience in a professional services or client-focused environment.
• A proactive problem-solver with exceptional customer service skills and attention to detail.

What makes us ‘just right’:
At William Buck, we are more than just advisors. Everything we do is designed to have a positive impact—on our people, clients, and the broader community. Our mission is clear: to deeply understand our clients’ needs and deliver tailored solutions that go beyond traditional advisory services.

As part of our Wealth Advisory team, you’ll have the opportunity to work in an environment that values collaboration, personal growth, and innovation. We offer:

• A vibrant workplace culture that encourages friendships and fosters professional excellence.
• Pathways to mentorship and leadership opportunities to support your career development.
• Flexible work arrangements to suit individual needs.

Diversity, equity and inclusion statement:
William Buck is committed to creating an inclusive workplace where diverse perspectives are celebrated, and everyone feels valued.

Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment process.