Team Lead - Roche Diagnostics Solutions

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Team Lead for Roche Diagnostics Solutions (RDS) is instrumental in advancing healthcare in New Zealand. They achieve this by combining deep industry knowledge with strategic foresight, enabling Roche Diagnostics New Zealand (RDNZ) to become a preferred partner. This involves building strong internal and external relationships, contributing to strategic planning, and ensuring that product and service delivery are aligned with evolving healthcare needs.

Another key aspect of this role is leading the Field Application Specialists (FAS) team, providing expert technical support for Roche systems. This includes overseeing training, troubleshooting, and ensuring customer satisfaction through effective after-sales service. The Team Lead also focuses on developing the team's capabilities, coaching Application/Product Specialists to enhance their expertise and contribute to RDNZ's long-term success.

What you will be working on:

The Team Lead fosters a collaborative environment, working closely with the Service team to uphold high-quality technical standards. They embody creative leadership principles, acting as a visionary, architect, catalyst, and coach (VACC), empowering employees to innovate, collaborate, and take ownership, ultimately driving impactful contributions to healthcare. As a team leader you will demonstrate:

Team Leadership & Development:

• Prioritize team tasks and ensure efficient resource utilization

• Motivate and empower team members to achieve goals and enhance skills

• Foster a culture of experimentation, learning, and collaboration

• Develop and manage individual development plans

Strategic Marketing & Business Planning:

• Develop and execute RDS marketing strategies aligned with RDNZ's vision, participating in strategic planning and customer engagement

• Translate product features into customer benefits, deliver presentations, and identify/implement business opportunities, while managing CRM and facilitating user groups

• Participate in Customer Engagement and Squad Strategies

Technical Expertise & Customer Support:

• Oversee instrument installation, commissioning, maintenance, and troubleshooting

• Ensure quality after-sales service and timely resolution of customer complaints

• Provide second-level technical support and manage issue escalation

• Ensure team instrument expertise is kept up to date.

Training & Compliance:

• Maintain team competence through training and cross-training initiatives

• Ensure compliance with health, safety, and environmental policies, Roche processes, policies and quality requirements.

Who you are:

You are an Agile and VACC leader who embodies Roche's values, excels in communication and networking, and possesses a deep healthcare understanding. They drive strategic plans through collaboration, prioritize team success, and foster continuous improvement.

You have:

• Relevant degree / diploma in Science / Laboratory Science / Telecommunications with special emphasis on Information Technology subjects preferred

• At least 3 years’ experience working in related fields within the Medical Diagnostic Industry

• Exhibited ability to diagnose applications and operational issues on Medical Devices and to successfully resolve issues in a timely manner

• Excellent communication skills, both written and verbal

• Strong customer empathy and interaction skills

• Proven track record in data connectivity, troubleshooting and resolution

• The ability to demonstrate competency of leadership skills

Your success hinges on being proactive, learning from industry trends, building external relationships, and representing the company effectively. Your energy, enthusiasm, and commitment to excellence are crucial for navigating complex environments and achieving sustainable results.

This role is only open to candidates that have full eligibility to live and work in New Zealand.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.