Technical Documentation Manager

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We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

We’re looking for a detail oriented Technical Documentation, System Data and Change Management Specialist to support engineering and deployment teams across RAN, Transmission (Fibre and Microwave), Electrical, Civil, and Structural projects. In this role, you will play a key part in ensuring the accuracy, accessibility, and compliance of our technical documentation, system data, network data and change management processes.

Your role administers a scalable document management framework that supports the entire document lifecycle while prioritizing security and ease of access. You will also define and implement policies and procedures that ensure the Document Management System (DMS) complies with industry best practices and standards, promoting regulatory compliance, operational efficiency and data integrity.

Ready to reimagine your career at Optus?

Lead the evolution of our future DMS including security, version control and supplier access.

Develop and maintain high quality technical documentation such as designs, Standard Operating Procedures, deployment guides and change records.

Lead all aspects of technical change processes, ensuring all updates are detailed, traceable, and compliant.

Maintain a centralized technical library to support projects, audits, regulatory requirements and future service contracts

Manage OSS, Node ID, and Cell ID data governance requirements for network builds and upgrades.

Partner with engineering teams to resolve OSS, configuration, and quality issues.

It starts with you!

Proficiency in user documentation, data management, or change management within engineering or telco.

Solid understanding of document control standards, compliance, and version management.

Clear and detailed technical writing skills.

Experience with structured change control and audit-ready processes.

Familiarity with ServiceNow and SharePoint platforms as part of a DMS development and integration strategy

Familiarity with RAN, Transmission, Electrical, or Civil/Structural engineering desirable.

Experience managing network configuration data, including accurate entry, validation, and updating of Node IDs, Cell IDs and related parameters.

Strong collaboration and customer engagement skills.

The good stuff …

3 days in the office, 2 days remote – with flexible hours to suit!

Inclusive carer neutral paid Parental Leave of up to 16 weeks

Competitive leave including 2 'Connected Leave' days

All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’

Own your own growth by accessing an extensive online and facilitator led learning catalogue.

Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.