Find Your Next Job
Technical Support Engineer
Posted on May 16, 2025
- Pasir Panjang, Singapore
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
Position Summary
Company Overview:Samsung Electronics Southeast Asia & Oceania, a subsidiary of Samsung Electronics Co., Ltd., is a leading technology company that has consistently pushed the boundaries of innovation. With a strong presence in the air conditioning industry, Samsung's climate systems are renowned for their revolutionary designs and advanced performance. Our Singapore-based regional headquarters for air conditioning is dedicated to serving the Southeast Asian and Oceanian markets with excellence.
Job Description:
We are seeking a highly motivated and experienced HVAC Engineer to join our team as a Technical Support Engineer. The ideal candidate will possess strong Tech Support who is service-oriented, with strong technical skills and a passion for climate comfort.
As an AC Tech Support Expert, he will be responsible for providing technical product knowledge and support for air conditioning products and control systems for Southeast Asia & Oceania. He will provide in-depth analysis of product and installation failure, and solutions to ease such situation, instantly and systemically. In this role, he will have the opportunity to build up the communication between our Customer Service teams all over Southeast Asia & Oceania and the Technical team in our Head Quarter in South Korea.
Role and Responsibilities
- Act as a second line technical support in case the local country technical team cannot solve a (structural) issue for air conditioning products or control systems.
- Provide technical training to our local teams and/or local trainers, “train the trainer”.
- Align the training planning with the sales objectives and new product launching.
- Develop and implement control solutions, ensuring optimal performance and reliability.
- Provide technical support and maintenance services for existing systems, addressing issues promptly and efficiently.
- Ensure a high level of product quality by continuous monitoring and setting up early warning systems related to quality issues of products, installation, commissioning, or maintenance.
- Define and execute improvement plans to ensure our high level of product quality.
- Organise monthly quality follow-up meetings with all local service teams and headquarters.
- Focus on close collaboration with the local service teams.
- Support on request the local service teams in Southeast Asia & Oceania in their operational activities, including providing guidance on installations or on-site technical support.
- Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department.
Skills and Qualifications
- A minimum of a bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration preferred
- Minimum of 5 years’ experience in a service role within a technical/mechanical building engineering environment with preferably HVAC knowledge
- Be able to improve established processes based on requests from the field.
- Someone who is used to working within complex matrix and international environments.
- Be able to take responsibility for his actions and knows how to enthuse his local countries team colleagues.
- A qualified candidate demonstrates strong leadership skills with an ability to support all stakeholders.
- Good communication skills are a necessity towards Head Quarter in South Korea and the local country organizations.
- As a person, he/she must be empathetic, service-oriented, customer centric, a real problem solver, confident, creative, and a strong representative of the technical team within the internal organization and towards the external contact persons.
- A good knowledge (speaking and writing) of the English language is mandatory, and preferably any additional Asian language.
- Frequently travel within Southeast Asia & Oceania (20% to 30%).
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Specialist Product Engineering (F/M/Div)
#WeAreIn for jobs that impact everyone's life. Build the future nobody’s dreamed of yet... ar…
Full Time | Padova, Italy
Apply 2 hours, 45 minutes ago
Working Student - Test Equipment Development And Laboratory-Support For Silicon Mems Microphones (F/M/Div)
#WeAreIn to create tiny chips and big careers. Are you ready to take the first step in your career?…
Part Time | München, Germany
Apply 2 hours, 46 minutes ago
Director Business, Projects & Marketing For Quantum Processing Units (F/M/Div)
#WeAreIn for jobs that shape the future of quantum technology. Join the thinkers, builders, and pro…
Full Time | München, Germany
Apply 2 hours, 46 minutes ago
Working Student - Finance Controlling Digitalization (F/M/Div)
#WeAreIn to create tiny chips and big careers. The future won’t wait... why should you? Join …
Part Time | München, Germany
Apply 2 hours, 46 minutes ago
Phd Positions In Participatory Design Futuring Fabulation Of Sustainable Futures With Youth And Local Communities
The Center for Software Technology, part of the Maersk Mc-Kinney Moller Institute, University of So…
Full Time | Vejle, Denmark
Apply 2 hours, 48 minutes ago
Postdoc Position At The Center For Polariton-Driven Light-Matter Interactions (Polima)
The Center for Polariton-driven Light-Matter Interactions (POLIMA) at The Mads Clausen Institute, U…
Full Time | Odense, Denmark
Apply 2 hours, 48 minutes ago
Manager Of Property
Manager of PropertyWho we are The Grand River Conservation Authority (GRCA) has an international re…
Temporary | Cambridge, Canada
Apply 2 hours, 48 minutes ago
Senior Research & Intelligence Analyst (Ai-Enabled) (M/F/D)
Company: Körber Pharma GmbH Location: Vienna, AT Job ID: 9631 Senior Research & Intelligen…
Full Time | Wien, Austria
Apply 2 hours, 50 minutes ago