Technical Support Representative - Call Center

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Overview
Join our dynamic team as a Technical Support Representative in our bustling call center environment! This energetic role is designed for motivated individuals passionate about delivering exceptional IT support and customer service. As a key frontline responder, you will troubleshoot technical issues, assist users with software and hardware challenges, and ensure seamless operation of various IT systems. Your enthusiasm and technical expertise will drive positive experiences for our clients, helping them resolve issues swiftly and confidently. This position offers an exciting opportunity to develop your skills in a fast-paced, supportive setting where your problem-solving talents truly shine.

Duties

• Provide first-line technical support via phone, chat, or email to resolve user inquiries related to hardware, software, and network issues
• Troubleshoot software problems across multiple operating systems including Windows, macOS, and Linux
• Assist users with computer management tasks such as account setup, password resets, and permissions using tools like Active Directory and SCCM
• Diagnose and resolve network connectivity issues involving LAN, WAN, VPNs, DNS, TCP/IP protocols, firewalls, and network administration tools
• Support desktop environments by configuring and maintaining computer hardware components and peripherals
• Manage IT infrastructure components including servers (Windows Server), mobile devices, and help desk ticketing systems such as ServiceNow or BMC Remedy
• Document all support activities accurately in ticketing systems like Jira or ServiceNow to ensure clear communication and follow-up

Skills

• Strong technical support skills with the ability to troubleshoot software and hardware problems efficiently
• Proficiency in computer management tools including Active Directory, SCCM, and remote management solutions
• Knowledge of operating systems such as Windows (including Windows Server), macOS, and Linux
• Familiarity with networking concepts including TCP/IP, DNS, LAN/WAN setup, VPNs, firewalls, and network security protocols
• Experience supporting IT infrastructure components like servers, switches, routers, and mobile devices
• Excellent communication skills to clearly explain technical issues to non-technical users
• Ability to analyze problems quickly using analysis skills to identify root causes and implement effective solutions

Join us if you're eager to leverage your technical expertise in a lively environment where customer satisfaction is paramount! We value proactive problem solvers who thrive on helping others navigate complex tech challenges while continuously expanding their skill set. This paid position offers a rewarding chance to grow within a supportive team dedicated to excellence in IT support.

Job Type: Contract

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person