Telephone Account Manager

At Service Foods, we are committed to delivering exceptional service and top-quality products to the food services and hospitality industry.

Our Auckland team is seeking a passionate and driven Telephone Account Manager to join our successful business and help us continue to grow.

Why Work with Us?

Service Foods is New Zealand’s largest privately family-owned and operated food service distribution business. We are proud to have been recognized as one of New Zealand’s Best Managed Companies for 2023 by Deloitte, a prestigious accolade that celebrates excellence in private business management. This recognition highlights our robust management practices, vibrant company culture, and resilient strategies that enable us to thrive in a constantly evolving market.

At Service Foods, we nurture a dynamic work environment where innovation and dedication are rewarded, making it an exciting place to build your career.

About the Role:

As a Telephone Account Manager, you will play a pivotal role in achieving and surpassing sales targets while strengthening the reputation of our business. As part of our vibrant regionals sales team, you will leverage your customer service expertise and passion for negotiation to build relationships with new clients, qualify leads, and convert them into loyal customers.

• Permanent, full-time position with competitive earning potential, including target-based sales commissions.
• Opportunity to work with a dynamic, forward-thinking business.

Your Responsibilities:

• Conduct regular outreach to clients within your portfolio, enhancing their experience and identifying opportunities to increase their spend with Service Foods.
• Build strong rapport with customers, understand their needs, and recommend tailored solutions.
• Negotiate and close sales, consistently exceeding targets.
• Provide outstanding customer service and maintain accurate CRM records.
• Keep clients informed about new product offerings and services.
• Stay current with industry trends and competitor activities.
• Identify opportunities to streamline processes and improve efficiency.

What We’re Looking For:

• Proven experience in target-based sales, particularly in telesales or telephone account management.
• A fearless approach to business development through cold calling.
• Exceptional communication skills, with a professional phone manner.
• Confidence in engaging in sales-focused conversations.
• A tertiary qualification is beneficial.
• A track record of consistently meeting sales quotas, ideally over the phone.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of Salesforce is a plus.
• Strong negotiation and communication skills with stakeholders at all levels.
• Excellent organizational and time-management skills.
• The ability to handle rejection calmly and negotiate effectively.
• Flexibility to adapt to changing priorities and deadlines.
• Knowledge of the food service industry is a plus.
• A proactive, self-motivated approach, with the ability to work independently.
• A target-driven mind set, combined with a strong sense of teamwork.

How to Apply:

If you’re looking for a challenging and rewarding career with a respected, family-owned business, we’d love to hear from you!

Please apply online with your CV and cover letter now. Please note that to be considered for this role, you must be a NZ citizen/Permanent resident or have the right to live and work in New Zealand.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.