Tier Ii Technician (System/Network Administration)

Tailor Your Resume for this Job

Engineer VPN connections

• SonicWall NetExtender SSL/Global VPN Client, WatchGuard Mobile VPN Client
• Install
• Manage local users (Firewall: Duo)
• Manage Groups (Firewall and Active Directory)
• Create RDP connections into work laptops outside of main office
• Edit RDP workstation access
• Create/Configure RDP desktop connections

Manage Backups

• StorageCraft SPX (Install, license, create shares, manage permissions, set retention, manage schedule)
• Windows Based (Create shares, set permissions, set retention, manage schedule)
• Monitor daily for failures
• Set email-based notifications
• StorGrid Management
• Monitor failures
• Set retention
• Set backup shares
• Troubleshoot failures
• Carbonite
• Manage retention
• Manage shares
• Troubleshoot failures

Troubleshoot Systems

• Determine hardware failure and recommend replacements
• Complete PC Rebuilds: Format HDDs, Install OS, Import/Migrate programs, profile data
• Clone HDDs: Determine compatible hardware, cloning software, install new hard drives
• Replace components
• Motherboards
• CPUs
• Power Supplies (Including laptops)
• Memory

Computer Management

• Domain workstation support
• Join
• Troubleshoot DNS for issues
• Rejoin for trust issues
• Workgroup/domain configuration
• Mesh Network (Access to shares on local network)
• Profile administration
• Services Management
• Network Discovery Management
• Edit Permissions for data migration in workgroup
• Edit Registry
• Old Print drivers
• Old profiles
• Troubleshoot applications and OS
• Manually configure IPv4 Network adapters
• Create Static IP addresses
• Add DNS servers
• Set DHCP
• New Applications
• Determine if current systems meet spec requirements
• Recommend new specs and collaborate with Sales Team for upgrades
• Manage local administrator accounts

Software Product Key Administration

• Windows OS
• Volume Licensing Service Center Administration
• Command Line activation
• Upgrade Windows OS Home to Pro
• Application Licensing
• Belarc and key retrieval applications
• LabTech script for key retrieval

Firewall Management

• Content Filter
• Block specific sites
• Allow specific sites (Geo-IP web-filtered country server)
• Add specific content to block list (Drugs, Gambling, etc.)
• Geo-IP Filter
• Block/Add countries
• Determine site access based on server web location (DNS lookups)
• Interface with ISPs to determine speed, network outage issues
• Configure ISP circuit static IP address into routers
• MAC reservations
• Create VPN Servers
• IP Range
• Groups
• Add users
• Reboot Access Points
• Update device admin account passwords
• Update WLAN Passcodes
• Configure LDAP (Create connection to DCs LDAP server)
• Edit DHCP server (Range, build around reservations)
• Utilize built in features to determine faults
• Trace Root
• Ping
• Read logs for issues on specific interfaces
• Edit management access
• HTTP/HTTPS
• Disable web based and allow local only
• Create Site-Site VPN policies
• MySonicwall.com
• Manage Subscription service (Renew or add services/licensing)
• Initiate warranty service for defective hardware
• Update firmware

Virtual Machines

• Create (MS Hyper-V)
• Assign resources (Processors, disk space, virtual switches)
• Install Operating Systems
• Light Cluster Management
• Turn On/Off
• Add resources to VMs
• Decommission old VMS

Domain Controllers

• Active Directory
• Account Creation/Management
• OU Management
• Add/Remove from Groups
• Set Permissions
• Group Policy Object Management
• Share Permission Management
• Manage DNS Servers

File Server Management

• Create Shares
• Set Permissions
• Map Shared drives

NAS Management (Synology Based)

• Network access
• Drive Management
• Permission Management
• Account/share creation

Vendor Management

• Organize Conference Calls
• Collaborate for new software installation
• Determine efficient support for unmanaged applications

Printer Management

• Print Server Management
• Install drivers
• Deploy Printers
• Scanner mapping
• Scan to file
• Scan to email
• Local Print management
• Troubleshoot connection
• Install drivers
• Update firmware

LabTech

• Reset Passwords
• Stop Processes from unresponsive endpoints
• Restart Services
• Create local accounts
• Reports
• Asset
• Software
• Product Key Management
• Deploy Patches
• Manage workstations with scripts
• Software Installation
• Software removal
• Reboot (Schedule, immediate)
• Wake On LAN (With enabled BIOS setting)
• Create Clients (Create Installation Agent)
• Utilize software for endpoint:
• Mobo Serial Number
• Drive Space and Mapped drives
• Virtual/Physical machine
• Mapped printers
• Run Commands
• Review logs for fault investigation

ScreenConnect

• Expedited remote support
• Chat with client w/o remoting into workstation
• Run commands with administrative privileges
• Install One-Off agents for continued support w/o agent
• Initiate One-Off support
• Retrieve Local System Information for support
• External IP
• Memory resources
• OS version
• Processor
• Retrieve past chat conversations for support

Webroot Antivirus Administration

• Setup Sites (Create Product Keys for auto installation)
• Link Product Keys into LabTech for auto agent installation
• Troubleshoot a/v-based program issues (Create local and global program exclusions)
• Manually install from file-based executable
• Deactivate Sites

3CX VOIP Administration (Ambay)

• Send Welcome Emails
• Set Forwarding
• Voicemail administration
• Reconnect
• Interface w/3 party vendor for support as needed

Star2Star VOIP Administration (Cast Crete)

• Install endpoint software from management portal

On-Site Support

• Organize site visits with VIPs/POCs/End users
• Supplement support when needed with project manager

Job Type: Full-time

Pay: $24.73 - $29.78 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person