Townhouse Receptionist

We are seeking a warm, professional, and proactive Receptionist to be the welcoming face of our intimate 9-bed townhouse. This role is ideal for someone who thrives in a guest-focused environment and enjoys delivering exceptional service with a personal touch.

About The Role

Key Responsibilities:

• Greet and host guests with warmth and professionalism, ensuring a memorable arrival experience.
• Answer phone calls and respond to emails promptly and courteously.
• Assist with restaurant booking enquiries and coordinate guest dining preferences.
• Provide local recommendations and actively promote the surrounding Dublin area.
• Maximise sales opportunities through upselling the Townhouse facilities and services.
• Ensure all front office procedures are followed and complete all shift checklists and tasks with attention to detail.
• Maintain high standards of presentation and cleanliness at the front desk.
• Follow hotel policies on security and cash handling at all times.

The ideal candidate has:

• Excellent verbal and written communication skills.
• Previous experience with the Opera reservations system is preferred.
• Strong upselling and cross-selling abilities.
• High attention to detail and organisational skills.
• A genuine passion for customer service and guest satisfaction.
• Positive attitude and a proactive approach to work.
• Enjoys autonomy and seeks continuous improvement.
• Flexibility to work shifts, including weekends.

Required Criteria

Desired Criteria

• Previous experience of Opera is preferred

Skills Needed

Exceptional Customer Service Skills, Reception skills, Reservation skills

About The Company

The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.

Company Culture

At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.

Company Benefits

At the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.

Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee App

Salary

Not disclosed