Venue Manager

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We’re Hiring: Venue Manager – Boo Boo Laand, Mumbai India

Boo Boo Laand is looking for an experienced and passionate Venue Manager to lead our Family Entertainment Center operations in Mumbai.

This role is responsible for overseeing the complete venue operations, ensuring a safe, engaging, and memorable experience for children and families while achieving business and service excellence.

Role Responsibilities:

Venue Operations & Guest Experience

✨ Manage the daily operations of the Family Entertainment Center, ensuring smooth opening, closing, and overall venue readiness

✨ Ensure all guest touchpoints meet premium hospitality standards, from arrival to departure

✨ Create a warm, welcoming, and family-friendly environment for children, parents, and caregivers

✨ Oversee guest journey, including admissions, activities, food & beverage coordination (if applicable), parties, and special events

✨ Monitor guest satisfaction and implement initiatives to continuously improve the overall experience

✨ Handle escalated guest concerns, feedback, and service recovery professionally

Team Leadership & People Management

✨ Lead, train, coach, and motivate front-line teams including Guest Relations Officers, Activity Teams, and Support Staff

✨ Ensure employees consistently deliver excellent customer service and follow venue standards

✨ Manage staff scheduling, attendance, manpower planning, and daily deployment based on business requirements

✨ Conduct regular team briefings, performance discussions, and training sessions

✨ Promote a positive, accountable, and service-driven team culture

Safety, Quality & Compliance

✨ Ensure compliance with all health, safety, hygiene, and child safeguarding standards

✨ Conduct regular venue inspections to ensure cleanliness, equipment readiness, and operational standards

✨ Work closely with maintenance and operations teams to address facility issues promptly

✨ Ensure all activities and play areas operate safely according to company guidelines

Business Performance & Reporting

✨ Monitor daily venue performance, attendance, sales, and operational KPIs

✨ Prepare and review operational reports, guest feedback reports, and performance summaries

✨ Analyze guest reviews and ratings on online platforms such as Google Reviews and identify opportunities for improvement

✨ Develop action plans based on customer feedback to enhance service quality and guest satisfaction

✨ Support revenue growth through effective upselling, promotions, events, and membership initiatives

Stakeholder & Cross-Functional Coordination

✨ Coordinate with Head Office, Operations, Marketing, HR, and Finance teams to ensure smooth business operations

✨ Support marketing activities, events, birthday parties, and promotional campaigns at the venue

✨ Ensure effective communication between all departments for seamless execution of daily activities

Requirements:

✅ Bachelor’s degree or qualification in Hospitality Management, Hotel Management, Business Administration, or related field

✅ Proven experience as a Venue Manager, Hotel Manager, Operations Manager, or similar leadership role

✅ Strong background in hospitality operations, preferably from a 4–5 star hotel environment

✅ Experience managing large teams and high-volume guest operations

✅ Excellent leadership, communication, and problem-solving skills

✅ Strong understanding of guest experience, service standards, and operational excellence

✅ Ability to work in a fast-paced, family-focused entertainment environment

✅ Experience handling customer feedback, reports, and performance improvement initiatives

Preferred Qualifications:

⭐ Experience in luxury hospitality, hotels, resorts, theme parks, entertainment centers, or family attractions

⭐ Strong knowledge of hospitality best practices and service excellence

⭐ Passion for creating memorable experiences for children and families

Location: Mumbai, India

Employment Type: Full-time, On-site

Candidates must be currently based in Mumbai and available to join.

If you are a hospitality leader passionate about delivering exceptional guest experiences and building high-performing teams, we would love to hear from you!

Apply now or share your CV with us.

Work Location: In person