Volunteer Coordinator

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Volunteer Coordinator
Position Summary:
As a member of the Burlington Food Bank’s team, the Volunteer Coordinator plays a key role in developing and supporting a strong volunteer team that enables the organization to deliver on its mission of feeding the hungry in our community in a dignified and timely manner.

This role is directly accountable for overseeing volunteers, volunteer management, and supporting program delivery.

Reporting Relationship:
The Volunteer Coordinator reports to the Burlington Food Bank Manager.

Hours:
30 hours per week including some weekend or evening hours.

Key Accountabilities

1. Recruitment and Training:
Identifies, recruits, and trains prospective volunteers for a variety of roles at the Burlington Food Bank.

• Develops a supportive and inclusive team that works together effectively and respectfully
• Responsible for recruitment, onboarding, training, motivating, evaluating, retaining, and celebrating all volunteers
• Works to enhance volunteer orientation materials and ensures volunteers are equipped for success in their roles
• Provides ongoing training opportunities and performance feedback

2. Volunteer Coordination:
Oversees the day-to-day coordination of Food Bank volunteers:

• Uses a Volunteer Management System (VMS) (currently Better Impact) to ensure the Food Bank is properly staffed across all services
• Recognizes scheduling gaps and recruits accordingly
• Supports volunteers during shifts, providing direction and encouragement

3. Program Delivery:
Supports the effective and efficient delivery of services to clients:

• Regularly assesses service delivery models to improve efficiencies and client experience
• Organizes and assigns tasks for volunteers throughout their shifts
• Engages volunteers in the evaluation and continuous improvement of programs
• Develops polls, questionnaires, etc., to gather client feedback
• Prepares delivery schedules and coordinates with volunteer drivers

4. Communication:
Coordinates and contributes to internal and external communication with staff, volunteers, clients, and donors:

• Reviews and responds to phone calls and emails to the general BFB email address, directing inquiries as appropriate
• Keeps volunteers informed of events, schedule changes, and opportunities
• Notifies clients of any service or delivery model changes

5. Events and Activities:
Coordinates and supports Burlington Food Bank events such as the Ride to Provide, Hunger Action Month, and other program-related activities as required

6. Other duties as assigned

Qualifications

• Post-secondary education or equivalent combination of education and experience in not-for-profit, food security, or volunteer management
• Compassionate and empathetic towards individuals facing food insecurity, homelessness, and marginalization
• Strong organizational, communication, and leadership skills
• Knowledge of food safety regulations and best practices
• Ability to work collaboratively with diverse groups including volunteers, staff, donors, and community members
• A second language is an asset
• Proficiency in computer applications including spreadsheets and databases
• Crisis management education and/or experience is an asset
• Experience in the non-profit sector, food distribution, or a related field is an asset

Hours: 30 hours per week
Salary Range: $34,000 - $40,000

Accessibility Commitment

The Burlington Food Bank is committed to providing an inclusive and accessible environment in accordance with the Accessibility for Ontarians with Disabilities Act, 2025 (AODA). Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please Note:
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $34,000.00-$40,000.00 per year

Expected hours: 25 per week

Education:

• DCS / DEC (required)

Experience:

• non-profit: 3 years (required)

Work Location: In person