Warranty Coordinator

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Come Grow with Us!

Douglas Homes is a recognized home builder in Airdrie, Cochrane, Chestermere, and Calgary. We are excited to share that our company is growing, and we are looking for a warranty coordinator to join our team. We are in search of a motivated, organized, hard-working individual with excellent customer service skills to join and grow the team. Long-term opportunities for growth and advancement will be available in this position.

Job Summary:

In this role, you will work closely with the Construction and Warranty team, and you will play a crucial role in providing exceptional customer service to our Home Buying Customers. You will be responsible for scheduling warranty technician appointments with homeowners, communicating progress, addressing concerns, and ensuring a high level of customer satisfaction.

What you will do:

• Schedule warranty technician appointments with homeowners and track progress.
• Compose and send letters to customers and trade contractors as required.
• Streamline homeowner warranty claims by gathering detailed information, scheduling trades and meeting deadlines.
• Coordinate and track completion of all work and follow up on outstanding issues.
• Work with contractors and subcontractors to ensure timely resolution of warranty claims, overseeing repairs and replacements as required and maintain/build positive working relationships.
• Liaise with site staff and trade partners to ensure timely resolution of all warranty-related matters.
• Collaborate with clients to address construction progress, questions, and concerns.
• Review and assess warranty coverage to determine the validity of claims and advise homeowners accordingly.
• Ensure that all repairs and replacements meet the company's quality standards and are completed to the homeowner's satisfaction.
• Utilize scheduling software to monitor and coordinate change orders with site staff and construction schedules.
• Maintain detailed, accurate and organized documentation for all warranty changes, contracts, change orders, permits, etc.

Experience/Knowledge Requirements:

• Construction industry experience is required.
• Familiarity with Alberta New Home Warranty is an asset.
• 2-3 years of Warranty Coordination experience is an advantage.
• Strong customer service and communication skills.
• Excellent organization and time management abilities.
• Attention to detail and commitment to meeting deadlines.
• Positive, proactive, and flexible approach to tasks.

Benefits:

• Extended Health benefits
• Dental Coverage
• Paid Time off
• RRSP program
• Employee perks “Perkopolis”
• On-Site parking

Job Types: Permanent, Full-time

Work Location: This is a full time permanent position located in Calgary

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Thursday: 8AM to 5PM and Fridays: 8AM to 2PM

Language requirement: English

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Application question(s):

• Are you familiar with the Alberta New Home Warranty?
• Do you have experience as a Warranty Coordinator in residential construction?

Education:

• Bachelor's Degree (preferred)

Work Location: In person