Warranty Manager

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork, Galway and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Keary’s Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a full-time Service Advisor to join our dynamic, growing team based in Kearys of Mallow, Limerick Road, Mallow

Looking to move your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

• Ensure that all Warranty claims are processed in line with the vehicle warranty procedures.
• Ensure all necessary documentation and parts for return are managed correctly.
• Ensure efficient and accurate processing of complaints by capturing relevant complaint data, evaluating warranty data, creating an action plan to eliminate the causes of failure in collaboration with the appropriate departments and implementing corrective actions.
• File warranty documentation and maintain records as necessary as well as updating and managing online warranty documentation.
• Liaising with internal Accounts and Aftersales departments and all other internal departments as necessary.
• Posts credits received for payment of warranty claims.
• Participate in manufacturer audits ensuring that these are passed and all debits kept to a minimum.
• Ensure that customer warranty requirements are available and understood.

Role Requirements:

• At least 2 - 3 years' experience as a Warranty Manager/Administrator in an automotive dealership advantageous not essential.
• Previous Kerridge experience highly desirable.
• Thorough knowledge of automotive parts and systems.
• Professional appearance and strong communications skills.
• The ability to build and maintain good customer service.
• Strong record of current submission time, through put and warranty index.
• A full, clean driving license.

Benefits

• 31 Days Paid Leave (inclusive of public holidays)
• Company Pension
• Healthcare Scheme

• Employee Volunteer Day
• 2 Company Days
• Bike to Work Scheme
• Referral Bonus
• Milestone Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme
• 24/7 Employee Assistance Programme
• Death in Service Benefit
• Long Term Disability Scheme
• Tax Saver scheme
• Employee Recognition Programme
• Sports and Social Club