Office Manager

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Job Summary

At Sentry Glass, Inc., we pride ourselves on delivering exceptional service and safety to our customers through high-quality glass replacement and ADAS calibration services. The Office Manager plays a key role in ensuring our daily operations run smoothly and efficiently. This position oversees office administration, scheduling coordination, customer communication, and internal workflow management while supporting technicians and leadership. The ideal candidate is highly organized, proactive, and capable of managing multiple responsibilities while helping maintain the professional, reliable service our partners and customers expect.

Duties

• Oversee daily office operations to ensure efficient workflow and communication between customers, technicians, and management.
• Manage scheduling and dispatch coordination for both in-shop and mobile service appointments.
• Serve as a primary contact for customers and partner repair/service centers, assisting with inquiries and ensuring clear communication throughout the service process.
• Coordinate with technicians to confirm job details, equipment needs, and service timelines.
• Maintain accurate records of customer interactions, service requests, job documentation, and internal reporting within company systems.
• Assist with invoicing, payment processing, insurance documentation, and warranty claims.
• Monitor office processes and identify opportunities to improve efficiency, communication, and organization.
• Manage administrative functions including filing, documentation, vendor communication, and general office support.
• Provide updates to customers and partners regarding service status, scheduling changes, and job completion.
• Support leadership with operational tasks, reporting, and coordination of internal projects as needed.
• Maintain a professional office environment that reflects Sentry Glass’s commitment to safety, service, and reliability.

Experience

• Previous experience in an office management, administrative management, or operations coordination role (automotive or service industry preferred).
• Strong organizational and communication skills, both verbal and written.
• Experience managing scheduling, dispatch coordination, or operational workflows.
• Experience with Jobber or similar service management software is a plus.
• Familiarity with invoicing, payment processing, and general office administration.
• Comfortable using computers, scheduling software, CRM systems, and standard office tools.
• Proven ability to manage multiple tasks, prioritize responsibilities, and maintain organization in a fast-paced environment.
• Strong problem-solving skills and the ability to handle operational challenges professionally.
• Experience working collaboratively with technicians, vendors, and cross-functional teams.
• A track record of reliability, professionalism, and attention to detail.

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person