Warranty Service Technician

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Reports to: Customer Service Manager

Kohltech Windows and Entrance Systems is one of Canada's largest window and door manufacturers. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation, as well as the involvement, commitment, and enthusiasm of our outstanding employees. Kohltech Windows and Entrance Systems has been recognized for overall business performance and sustained growth with the Canada's Best Managed Companies designation.

Job Summary:

We are seeking a dedicated and skilled Warranty Service Technician to join our dynamic team. The ideal candidate will be responsible for all aspects of field service work, and based out of Kelowna or the surrounding area. Also responsible for scheduling service calls, completing calls, preparing and completing service documentation, as well as working closely with Dealer network and end customer to ensure that customer needs are being met. This role requires a strong technical background, excellent problem-solving abilities, and a commitment to customer satisfaction.

Job Duties:

• Schedule service calls in assigned territory a minimum of 48 hours in advance
• Coordinate service calls with Dealer and customer
• Troubleshoot service problems and effect repair/replacement
• Decide as to the appropriate remedy for handling customer complaints and fulfilling service obligations
• Complete service calls in a timely fashion
• Maintain all paperwork in an organized fashion and submit to the warranty department weekly
• Maintain and care for company property, including but not limited to vehicle, tools, phone, etc
• Collect data and report on findings at weekly service meeting
• Dress in a manner that is fitting of a Kohltech representative
• Other duties as required from time to time

Qualifications:

• Knowledge of window and door systems
• Preferably 5 years of warranty service experience
• Proficiency in working with hand and power tools
• Understanding of window and door components and construction of same
• Capable of working with little to no supervision
• Ability to make decisions quickly that are consistent with Company policies and objectives
• Willingness to travel (within BC)
• Strong attention to detail
• A team player with good interpersonal skills and a strong customer focus
• Ability to learn new processes in a fast-paced environment
• Must be bondable, have a valid driver's license and relatively clean driver's abstract
• Able to work overtime as needed
• Proficiency working with electronic devices
• Knowledge of installation practices of window and door systems

Join us as a Service Technician where you can make a difference by providing top-notch service while growing your skills in a supportive environment!

Job Types: Full-time, Permanent

Pay: $28.00-$34.00 per hour

Expected hours: No less than 40 per week

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Application question(s):

• Do you have a relatively clean driving record & are willing to provide a driver's abstract?
• Are you bondable?

Experience:

• Window & Door: 3 years (preferred)

Language:

• English (required)

Licence/Certification:

• Full Driver's License with no restrictions (required)

Willingness to travel:

• 75% (required)

Work Location: In person