Water Quality Officer

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Introduction:
Make a real impact on community water quality while enjoying ADOs, job security, wellbeing subsidies, EAP support, gym discounts and a safety-first workplace. Join a values-driven team committed to collaboration, innovation and service excellence.

East Gippsland Water provide an essential service to customers across our region, priding ourselves on our workplace culture of collaboration, innovation, authenticity and accountability. If you want to apply your skills and develop a career in a customer-focused industry, we would like to hear from you.

Description:
About the role

The primary function of the role is to drive the effective administration of EGW’s drinking water quality management system (DWQMS) and the water and wastewater sampling and analysis program. This includes management of laboratory and audit reports, accessing and updating databases and communication with operational staff. The role also supports ad-hoc water quality sampling, as well as investigations into water quality events, responding to customer complaints and enquiries in relation to drinking water.

Key Responsibilities:
Administer and maintain the Water Information Management System (WIMS) database.
Review and manage water quality laboratory reports and analytical results.
Coordinate reactive and unplanned water quality sampling and testing.
Investigate water quality exceedances and escalate issues as required.
Respond to customer water quality complaints, enquiries and incidents.
Monitor and support corrective actions arising from DWQMS audits.
Liaise with contract laboratories and attend regular review meetings.
Support delivery of water quality training and staff capability development.
Coordinate routine water and wastewater sampling programs and schedules.
Undertake water quality sampling, analysis and emergency response testing.
Manage sampling equipment, stock, maintenance and sampling point upgrades.
Develop and improve water quality data management, reporting and audit systems.
Prepare water quality reports and maintain accurate records and documentation.
Drive continuous improvement initiatives, special projects and regulatory readiness.
Promote a positive safety culture, compliance, teamwork, diversity and confidentiality practices.

Why Join East Gippsland Water:
Enjoy monthly ADOs for full‑time team members
Genuine work–life balance with Monday–Friday schedules
Flexible work arrangements that support life outside work
Strong learning, training and professional development opportunities
Clear pathways for progression and internal mobility
Biannual Health & Wellbeing financial subsidies
Weekly Bring Your Dog to Work wellbeing initiative
Reduced‑rate corporate gym memberships
Comprehensive Employee Assistance Program (counselling, coaching and wellbeing services)
A supportive, collaborative, values‑driven workplace
Inclusive culture that champions diversity and wellbeing
A proud commitment to sustainability and community impact
Access exclusive discounts and perks through Flare (Employee Benefits program)
Competitive salary and benefits package
Modern technology and tools that enable innovation

EGW- Renowned for its proactive supportive community & exceptional lifestyle. We take pride & ownership to deliver essential services to our community.

East Gippsland Water provides an inclusive work environment, offering ongoing professional development opportunities, a workplace culture that supports work-life balance, and the opportunity to directly contribute to the community and environment in which we live and work.

As part of our commitment to creating a diverse, inclusive and flexible workplace, we strongly encourage applications from experienced women and men, First Nations People, people with differing abilities, LGBTQI+, culturally and ethnically diverse candidates to best represent and engage with our community.

Apply now!
Applications must include a resume and a cover letter outlining how your skills and experience meet the Key Selection Criteria in the position description, and how you will contribute to the team’s success.

To find out more about this position, you can obtain a Position Description by visiting our website egwater.vic.gov.au/positions-vacant, or by emailing our People & Culture team at vacancies@egwater.vic.gov.au or on 03 5150 4444.

Applications close on Wednesday 5th August 2026.

• This role has been classified as per our Enterprise Agreement as a Band 2 -3.5 role, $56,902.59 - $83,811.38 per annum
• Plus 12% employer superannuation contribution. We reserve the right to remunerate successful candidates within the span of this classification dependant on demonstrated skills, experience and qualifications.
• Shortlisted applicants may be required to undertake a pre-employment medical and National Police Check.
• Mandatory vaccinations may apply

Skills and Experiences:
KEY SELECTION CRITERIA

• Minimum Certificate or diploma in a relevant field or relevant experience in water industry, environment, scientific, engineering or technical role.
• Demonstrated knowledge of resource management systems or relevant risk management systems such as Hazard Analysis and Critical Control Point (HACCP) or equivalent.
• Time management skills and interpersonal skills with the ability to communicate effectively with customers and individuals at all organisational levels.
• Demonstrated skills and experience in data management, including use of databases and preparing reports.
• Problem solving and a pro-active approach to delivering outcomes relating to water treatment, wastewater treatment and reuse.
• A positive attitude towards personal development including being accountable, innovative, passionate and united to achieve corporate and team objectives.

To view a full position description, please click on the below link: Water Quality Officer Position description