Work Order Integrity Manager

Work Order Integrity Manager

• Work with a great team of passionate professionals.
• Career growth and progression opportunities.
• Access to a variety of health and wellbeing initiatives including discounted health insurance, and our employee assistance program.
• VenPerks – Our employee benefits platform. Access discounts at over 450 retailers across Australia.

• Lead Investigations: Manage daily P1, P2 failures and open work orders, providing accurate performance forecasts.
• Monitor and Close Work Orders: Ensure timely closure of Planned and Reactive Maintenance (PM & RM), including monthly close-outs and KPI submissions to clients.
• Root Cause Analysis: Perform analytics and investigations into performance failures, delivering solutions and recommendations.
• Backlog Management: Oversee the management of PM and RM backlogs, including work on hold, to meet established targets.
• Improvement Initiatives: Drive and execute continuous improvement activities to enhance PM and RM performance.
• Stakeholder Reporting: Regularly produce detailed reports on performance and status, liaising with internal and external stakeholders.
• Subcontractor Management: Act as the escalation point for subcontractors and the Work Order Integrity team.

• Diploma or Certificate III in Business, Business Administration, Leadership, or a similar qualification. (Highly regarded)
• Experience in procurement processes and a proven ability to lead subcontractor engagement, ensuring effective collaboration and performance.
• Demonstrated experience in supporting and managing operational delivery teams to achieve both strategic and tactical outcomes.
• Strong written and verbal communication skills, with the ability to effectively liaise with internal and external stakeholders.
• Proficiency in data analysis across a variety of platforms, including SAP, Excel, and other analytical tools.
• Exceptional problem-solving skills with the ability to analyse, synthesise and select the best solution from a range of competing alternatives.