Working Student – Customer Care

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
As a Working Student on the Customer Care Operations team, you’ll be working closely together with our Frontline Operations Team, Back Office Team and our Vendor Partners around the world. You will be part of a highly motivated team in which having fun is just as important as helping our Partners in their daily tasks.

ABOUT YOU
You will be a key contributor to delivering exceptional customer service and support.

As a Working Student - Customer Care, you will...

• Respond to customer support letters and general inquiries
• Organize customer paperwork and correspondence
• Collaborate with internal stakeholders to resolve customer issues
• Assist in implementing and improving customer care processes
• Support the tasks of our Vendor Managers, including data analysis and reporting

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers’ daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

OUR OFFER

• Student position for 20h per week
• Compensation of €15.64 per hour
• 12 months contract
• Up to 4 free catered lunches per week
• Commuting benefits
• Exciting opportunity to participate in the growth of a global digital audiobook provider
• International work environment
• Flexible working hours

Basic Qualifications

- Full time enrollment in a German state-accredited (staatlich anerkannt) Bachelor or Master program, in the Berlin/Brandenburg area, and have at least 1 year of studies left - expected graduation no earlier than 2028

• Business fluency in English and German, written and spoken.

Preferred Qualifications

• Attention to detail, organizational skills and ability to work independently
• Exposure to Customer Support, Client Service Representative, Back Office Coordination
• Experience using Microsoft Office, particularly Excel

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.