Workplace Solutions - Business Operations Associate

JOB DESCRIPTION

Business Operations Associate

As a key member of the Workplace Solutions Global Operations Business Change Management function, you will provide support and oversight across a number of critical operational areas, including overseeing the cross-border operations function. The role involves undertaking cross-border country specific investigations and working with the relevant business stakeholders to ensure adherence to cross-border rules and regulations. The work you do has direct impact on business decisions within Workplace Solutions.

Job Responsibilities

• Produce regulatory and business reporting for cross-border management and other areas as required
• Analyse datasets to generate key insights for business reporting and monitor KPIs
• Prepare and deliver presentations on key business metrics
• Escalate anomalies or areas of concern to appropriate business and control partners as required
• Support in the creation and uplift of processes with a focus on automation and efficiency - process evaluation, mapping, design
• Create and upkeep procedural documents and work with the team to roll out training programmes and job aids
• Schedule and organise meetings, coordinating speakers and preparing agendas and minutes, including tracking action items
• Work with the team to look at long term strategic solutions and project manage any uplift work, as we continue to leverage firmwide best practices
• Lead ad hoc operational issues within the business management function

Required Skills, Capabilities and Qualifications

• Strong in all MS applications including PowerPoint, Excel, Word, Visio, and SharePoint
• Experience in operations, process managements or related field
• Prior experience in an analytical role, including evidence of producing reporting and presenting data-driven insights
• Process driven with a control mindset
• Business reporting, data visualization, and presentation skills
• Strong organisation and multi-tasking skills
• Excellent written and verbal communication and interpersonal skills

Preferred Skills, Capabilities and Qualifications

• Prior experience and/or knowledge in equity compensation
• Experience using Jira
• Experience with workflow design tools

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.