Accommodation Supervisor

Main Purpose of the Job:

To ensure that guests receive friendly and efficient service from the accommodation department throughout their stay. To ensure that all rooms and public areas are cleaned to the highest standards and in line with hotel procedures. The Accommodation Supervisor plays a key role in overseeing day-to-day operations of the accommodation department and assisting in the management of the team to maintain exceptional cleanliness and service standards.

About The Role

Main Duties (Accommodation Supervisor)

• Maintain cleanliness standards set by the hotel, ensuring they are consistently met by all team members.
• Properly train team members to maintain the hotel's high cleanliness standards.
• Conduct regular checks to ensure the cleanliness and quality of work in bedrooms, bathrooms, toilets, and public areas.
• Allocate daily cleaning sections to the team, ensuring workloads are fairly distributed.
• Ensure the department is organized, efficient, and always operating smoothly.
• Manage lost and found property, ensuring proper logging and handling according to hotel policy.
• Assist the Accommodation Manager with team rostering to ensure proper coverage and operational efficiency.
• Supervise the cleaning of VIP rooms, ensuring special attention to detail and guest satisfaction.
• Ensure that team members maintain high standards of personal hygiene and appearance, in line with hotel policy.
• Monitor the availability of cleaning equipment and stock to ensure adequate supplies.
• Ensure team punctuality and that all team members are on time for their shifts.
• Inspect incoming stock of bed linen to ensure quality and sufficient stock levels.
• Supervise the laundry functions, ensuring all linen and laundry are processed according to hotel standards.
• Ensure team members receive adequate meal breaks and rest periods as required by law and hotel policy.
• Supervise turndown service each evening, ensuring it is performed to the highest standards.
• Report maintenance issues in rooms and public areas to the maintenance department, ensuring timely resolution.
• Assist the Accommodation Manager in managing the weekly, monthly, and annual scheduled cleaning procedures to maintain high standards.

Other Duties (Accommodation Supervisor)

• Attend department head meetings in the absence of the Accommodation Manager and any other meetings as requested by management.
• Assist the Accommodation Manager with team performance appraisals, providing feedback and recommendations for improvement.
• Facilitate team inductions and training to ensure all team members are well-equipped to meet hotel standards.
• Inspect and maintain cleanliness of team member changing facilities, following up on cleaning rosters for these areas.
• Perform any other reasonable duties as directed by management to ensure smooth operations.

Required Criteria

Skills Needed

About The Company

We are an independent, family-owned hotel with a story that started in the 1930s when Marie O'Sullivan, just fourteen years old, began working in her aunt's guesthouse (which she eventually bought and ran herself.)

That spirit of hard work, resourcefulness, and determination still guides everything we do today. Being family-owned means we can make decisions based on what is right—for our guests, our team, our environment, and our community—not just what is profitable.

We believe that true luxury is not about being flashy or formal. It is a much quieter, warmer, kinder thing. It is about creating a place where people feel genuinely welcome and cared for, and that starts with how we treat one another.

Company Culture

What we stand for matters

Working at The Killarney Park means joining a team that values bravery, authenticity, and belonging.

• Being Brave

means speaking up with new ideas, taking ownership of your role, and doing things the right way even when it is challenging.

• Being Authentic

means bringing your real self to work. We do not want you to follow scripts or put on a fake smile; we want your natural warmth to shine through.

• Creating Belonging

means making sure everyone feels welcome and valued - our guests, and your teammates, too.

These are not just nice words. They guide how we show up, how we work, and how we make a difference every day.

Company Benefits

Working at The Killarney Park means being part of a close-knit, five-star team that values warmth, professionalism, and genuine hospitality. We’re proud to support our people with meaningful benefits, learning and development opportunities, and a positive, respectful workplace culture.

Perks of Being Part of Our Team:

• Learning & development programmes to grow your skills and career

• Team parking

• Complimentary meals while on duty

• 50% off spa treatments and 20% off spa products

• Special off-peak accommodation rates for friends and family

• 50% off meals in the restaurant or bar

• 10% off orders in Luna Coffee & Wine

• Team Charity Day participation

• Bike to Work scheme

• Monthly team social events and a full yearly social calendar

• Monthly reward and recognition scheme

• €500 Team Referral Scheme

At The Killarney Park, your career journey matters.

Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed