Accommodation Supervisor

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The Hotel Kilmore in Cavan, part of Calusade Hotels group, is currently hiring an Accommodation Supervisor.

Who We Are – Calusade Hotels

Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan.

Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties.

At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong.

POSITION SUMMARY

The Accommodation Supervisor supports the Accommodation Manager in the effective leadership and day-to-day management of the Accommodation Department in line with Calusade Hotels standards.

This role ensures guest bedrooms and public areas are maintained to the highest quality standards, delivering an exceptional guest experience while supporting strong operational and people management controls. The Accommodation Supervisor leads by example, promoting team engagement and embedding Calusade Hotels values across daily operations.

KEY RESPONSIBILITIES

Service Leadership & Guest Experience

• Support the delivery of exceptional cleanliness and presentation standards across all guest areas.

• Coordinate daily room allocations with Front Office and maintain accurate room status updates.

• Monitor guest feedback and support prompt service recovery where required.

• Ensure VIP rooms and special requests are prepared to required standards.

• Assist in achieving guest satisfaction and mystery guest targets.

Operational Management

• Assist in the smooth daily running of the Accommodation Department.

• Conduct regular inspections of bedrooms, public areas and back-of-house spaces.

• Support lost property procedures in line with hotel policy.

• Ensure key control and security procedures are followed at all times.

• Oversee waste management procedures within the department.

• Support guest room configuration requests including extra beds and cots.

Team Management & Development

• Supervise, coach and motivate the Accommodation team.

• Assist with recruitment, induction, probation and performance reviews.

• Identify training needs and ensure team members are trained on SOPs.

• Support preparation of departmental rosters in line with forecasted occupancy.

• Promote positive morale and a One Team, One Purpose culture.

Commercial & Financial Accountability

• Support payroll control in line with budget and occupancy levels.

• Assist with control of linen, cleaning supplies, uniforms and equipment costs.

Compliance & Risk Management

• Ensure compliance with Health & Safety, Fire, Hygiene and Security standards.

• Support proper reporting of accidents and incidents.

• Maintain HACCP and environmental compliance within the department.

• Complete required documentation via Flow and Alkimii where applicable.

• Assist with emergency and evacuation procedures when required.

Quality & Standards

• Ensure SOPs are implemented and followed within the department.

• Support continuous improvement of departmental standards and efficiency.

• Maintain high standards of personal presentation and hygiene across the team.

• Assist in monitoring activity and service improvements.

Communication & Collaboration

• Maintain effective communication with all Heads of Department.

• Support daily briefings and departmental meetings.

• Encourage strong cross-departmental teamwork.

CANDIDATE PROFILE

• Minimum 2–3 years’ experience in a supervisory role within a 4-star hotel environment.

• Strong attention to detail and quality standards.

• Proven ability to supervise and motivate teams.

• Strong organisational and IT skills.

• Flexibility and adaptability in a fast-paced environment.

CORE COMPETENCIES

• Leadership & Accountability

• Guest Experience Excellence

• Commercial Awareness

• Compliance & Risk Control

• Communication & Collaboration

• Operational Discipline

CALUSADE VALUES

The Accommodation Supervisorr must demonstrate and embed the Calusade values:

• Care

• Strive for Excellence

• Be Consistent

• Grow with Ambition

• One Team, One Purpose

Why Join Calusade Hotels

At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service — a place where our teams feel valued, supported and proud to belong.

We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us.

When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day.

What we offer:

• Opportunities for career progression across our hotel group
• Ongoing training, learning and professional development
• Employee recognition programmes celebrating great performance
• Incentives and rewards that recognise commitment and excellence
• Staff rates across our hotels
• Complimentary meals on duty
• Pension scheme
• Healthcare benefits
• A supportive team culture and positive working environment
• Employee wellbeing initiatives and support programmes
• Competitive pay and benefits
• The opportunity to build a rewarding long-term career in hospitality

At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.

Benefits:

• Employee assistance program
• Food allowance
• On-site parking

Work Location: In person