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Account Manager

Posted on Oct. 29, 2025

Tas, Australia
0 - 0 USD (yearly)

Full Time

About MiFinity:
We offer a range of cost effective and efficient end-to-end payment solutions. We have more than 20 years’ experience in the online payments space with a growing network of global partner relationships and a best-in-class, highly secure and regulated technology platform. We partner with specific providers that support us on our growth strategy across existing and new sectors.

Our mission is to be the market leader in the online payment sector. Our product portfolio is aimed at businesses, merchants, and consumers. Our headquarters are in Belfast with regional offices in Dublin and Malta. The cornerstone of our core services is the MiFinity eWallet which supports the transfer of money to almost anyone in the world through our bank network and local payment options. We are looking to expand the Business Development Department. The successful candidate must have knowledge within the online payment industry and strong account management background.

What will you do?

Maintain a solid understanding of the MiFinity eWallet and other payment processing solutions, systems, services, and products.
Provide accounts with superior and professional service, support, and follow-up for operational requests as well as for more complex projects and integrations, if required.
Display a strong understanding of each merchant’s business model, to effectively promote MiFinity’s payment solutions in order to grow the existing portfolio and help merchants optimize their payment processing activities.
Engage the Marketing and Product team to develop marketing support for merchants where the business case exists and where it will make us be a better partner for our merchants.
Reach revenue targets within assigned accounts through effective leadership, consultative support, and relationship building to contribute to the attainment of the Company’s sales goals and to avoid account attrition.
Regularly monitor processing activities of merchant accounts, communicate, and interpret pertinent information, patterns, and trends to clients.
Conduct regular account review meetings, ensuring merchant contact is maintained and all issues are identified, addressed and that relationships are built and strengthened.
Convey clear and accurate information at all times to merchants regarding industry rules and regulations, security and compliance matters, product information and project progress.
Collaborate with Product, Risk, Marketing, and other internal departments to effectively respond to merchants’ inquiries and concerns, and to communicate feedback on customer and partner requirements, preferences, and valued-added features.
Provide consultancy-like advice about the payments market to clients.
Provide accurate and timely market information on your selected market sector to help drive our future marketing and product strategies.
Always foster a positive and harmonious inter-departmental relationship.

Who are we looking for?
Someone with...

Prior experience in account management, customer support, sales, or business development, ideally, but not limited to the online gaming and online payments space.
Industry experience would be a positive.
Strong knowledge of the payments industry.
A Highly customer focused work ethic and solid experience supporting large merchants, and a proven track record in growing an existing business portfolio as well as achieving and exceeding established revenue targets.
Commercial awareness with the ability to think strategically and spot new opportunities.
The ability to work independently, and possess strong organizational, time management and communication skills.
Technical shrewdness and practical knowledge, a customer service orientated attitude, and a professional, resourceful, and patient approach, to be able to tactfully handle customer inquiries and negotiations.
Excellent enthusiasm and a strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment.
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and preferably have experience working with CRM systems and/or in-house software programs.
Experience drafting proposals and presenting in front clients will be considered important assets.
The availability to travel, to meet and network with clients in person.
Excellent communication skills and command of English. Additional languages skills are a strong plus.