Account Manager

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Introduction:
Who we are…

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

• Hybrid work set up
• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere)
• Inhouse Learning and Development initiatives
• ELMO Social and Diversity clubs
• Wellbeing initiatives such as boot camp, yoga etc.
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:
Obsess over customers - Everything we do is designed to positively impact our customers
Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Description:
Job description

Reporting to the Regional Account Director, the Account Manager represents the entire range of ELMO offering solutions to assigned clients.

Key Responsibilities:

• Revenue Generation: Generate targeted revenue within a portfolio.
• Client Management: Proactively assess, clarify, and validate client needs on an ongoing basis. You will manage internal resources (e.g., briefing sales representatives, liaising with marketing) to maximize the scope of all client solutions.
• Salesforce Management: Maintain a strong pipeline and ensure all information is updated in a timely manner within ELMO CRM (Salesforce).
• Client Retention: Maintain high customer satisfaction ratings that confirm 100% retention of contract value.

Skills and Experiences:
Skills and Experience

• Minimum 3 years’ experience in B2B business development.
• Minimum 2 years’ experience in Business development within the technology or SaaS industry.
• Previous experience with HR & Payroll technology is preferred.
• Ability to travel to clients as frequently as necessary, both in person and virtual meetings are essential for our customers.
• Excellent listening, negotiation and presentation skills.
• Excellent communication skills (both written and verbal) to suit a wide range of people and contexts.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.

Apply now and be part of the team shaping the future of work at ELMO!

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are also committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP).

At ELMO, we are passionate about empowering HR with responsible, secure, and safe Al, aiming to be among the first in Australia and New Zealand to achieve ISO 42001:2023 certification. Handling sensitive employee data necessitates strict adherence to our ISO 27001:2022 Certified security policies, making data privacy and security paramount in every role.