Administrator

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This post offers an excellent opportunity for an ambitious candidate to join the team at Turning Point™ Institute

Turning Point™ Institute is Ireland’s leading education and training centre for Integrative Counselling and Psychotherapy.

As our administrator, you’ll play a key role in ensuring the smooth operation of administrative processes across the business. This is a varied role that will suit someone who enjoys managing multiple tasks, supporting internal teams, and maintaining efficient office systems.

Duties include:

Administration

• Handling all phone call and email enquiries
• Overseeing all administrative processes related to TPI activities, ensuring that they run smoothly and efficiently.
• Providing administrative support to the CEO, staff, students and the Board of Directors.
• Ensuring all IT systems including online applications, sales and bookings are maintained and that issues that may arise are resolved efficiently.
• Updating website content, on a regular basis.
• Organising and coordinating all TPI-related events such as interviews, research evenings, online meetings/webinars etc.
• Training new staff members in administrative and operational processes, as required.
• Liaising with accounts, tracking student/course fees, book sales and facilities-related income and expenditure.
• Completing office-related training courses, as required in cybersecurity, website management, GDPR etc.

Data Management

• Collecting, managing and storing all student data relating to applications, interviews, enrolment, registration, course work, evaluations and communications
• Managing and maintaining student, staff and company databases ensuring information is accurate, up-to-date, easily accessible and GDPR compliant.
• Preparing data analysis reports to support effective company planning and decision making.
• Maintaining up-to-date staff records, including holiday and sick leave.

Facilities and Resources Management

• Managing the TPI rooms rental facility including user contracts, the online bookings systema and payments.
• Managing the TPI book shop, both on-site and on-line.
• Acting as the point of contact for service providers to ensure TPI premises are safe, clean and well-maintained, meeting fire regulations and health safety legislation guidelines.
• Tracking income and expenditure, ensuring optimal service and value for money is achieved.

Essential Experience and Skills

• Experience: Previous experience in administrative roles, ideally in an educational setting.
• Excellent ICT Skills: Proficiency in using Microsoft 365, Office (Excel, Word, PowerPoint, Outlook) with the ability to host online meetings/webinars, to create online surveys and forms and to adapt to new technologies.
• Attention to Detail: Accuracy and meticulousness in relation to data entry, management and storage.
• Communication Skills: The ability to communicate in a professional, friendly way with stakeholders, colleagues and the general public.
• Mindset: A proactive, problem-solving, flexible mindset.

Desirable Experience and Skills

• Data Protection: Familiarity with GDPR and data protection best practice.
• Change Management: Experience in transitioning to paperless operation

Job Type: Part-time

Pay: €27,000.00 per year

Expected hours: 30 per week

Benefits:

• Flexitime
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person