Sales Administrator

The Arlington Hotel is currently seeking a full-time Sales Administrator to join our team. This is a front-of-house, customer-facing role involving the promotion and sale of Celtic Nights tickets, alongside key administrative responsibilities. The role requires a confident, organised individual with excellent communication skills and a strong customer service focus.

Key Responsibilities

• Welcome visitors by greeting them in person or by telephone, answering or directing enquiries to the appropriate department.
• Promote and sell Celtic Nights tickets to individual guests, groups, and partner organisations.
• Manage administrative duties for Celtic Nights bookings, including individual, group, and partner bookings, invoicing, reporting, and general administration.
• Ensure all phone and email enquiries for both the show and the ground floor are responded to promptly and professionally.
• Produce detailed function sheets for large events, ensuring all agreed customer details (upsells, special occasions, special requests) are clearly communicated to the Operations team.
• Work closely with the Sales Executive, Show Manager, and Food & Beverage Manager to ensure effective communication across departments.
• Carry out additional duties as required by management.
• Comply with all company policies and procedures, including Health & Safety, Security, Hygiene, Fire Procedures, Licensing Laws, and Cash Handling/Till Procedures.

Requirements

• Minimum 1 year hospitality experience (essential).
• Fluent English, both written and spoken.
• Proficient in Microsoft Office.
• Opera Cloud experience is desirable but not essential.
• Availability to work weekends is required.
• Candidates must have the legal right to work full-time in Ireland.

• A welcoming and supportive team environment where your contribution is valued.
• The opportunity to work in one of Dublin's most established hospitality venues, with a unique entertainment offering.
• A varied and engaging role combining customer service, sales, and administration—no two days are the same.
• Ongoing training and development to help you grow your skills and confidence.
• The chance to work closely with experienced professionals across Sales, Operations, and Food & Beverage.
• Staff discounts.
• Opportunities for career progression within the Arlington Hotel and wider hospitality industry.
• A vibrant workplace in the heart of Dublin, interacting with guests from around the world.

About The Role

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Required Criteria

Skills Needed

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation. The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 22 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds. This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists. In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 3 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation. Our current vacancies can open a window of many opportunities within the group to the right candidate. All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

Not disclosed