Admission Counsellor

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Position Summary

The Admission Counsellor will be responsible for managing prospective parent and student enquiries and facilitating the complete admission process of the school. The role requires a professional, approachable, and target-oriented individual who can effectively communicate the school’s academic philosophy, curriculum, facilities, and policies while building trust and maintaining positive relationships with prospective parents.

The incumbent will serve as an important point of contact between the school and prospective families and will be responsible for ensuring a smooth, transparent, and professional admission experience from the initial enquiry through enrolment.

Key Responsibilities

• Handle admission enquiries received through telephone calls, walk-ins, email, WhatsApp, website and other communication channels.
• Counsel parents and students regarding the school's curriculum, academic programmes, teaching methodology, facilities, activities, fee structure, admission criteria, and school policies.
• Understand the requirements and expectations of prospective parents and provide appropriate information in accordance with school policies.
• Conduct professional and informative campus/school tours for prospective parents and students.
• Explain the complete admission procedure, required documentation, assessment/interview process, timelines, and other applicable requirements.
• Maintain regular and timely follow-ups with prospective parents to ensure that enquiries progress through the admission funnel.
• Maintain accurate records of enquiries, follow-ups, visits, applications, assessments, and confirmed admissions.
• Update admission data in the school's ERP/CRM or designated admission tracking system.
• Coordinate with the Academic, Administration, Accounts, and other concerned departments for smooth completion of the admission process.
• Schedule and coordinate student assessments, parent interactions, interviews, and admission-related appointments.
• Follow up on pending documents, registration forms, fee payments, and other admission formalities.
• Support the school during admission drives, open houses, orientation programmes, parent interaction sessions, education fairs, and promotional events.
• Develop and maintain a professional relationship with prospective parents throughout the admission cycle.
• Ensure that all information shared with parents is accurate, consistent, transparent, and in accordance with approved school policies.
• Escalate complex parent queries, complaints, or exceptional cases to the appropriate authority.
• Coordinate with the concerned teams to ensure timely closure of admission-related queries and applications.
• Prepare and submit regular reports relating to enquiries, follow-ups, conversions, applications, and admissions.
• Work towards achieving assigned admission and conversion objectives while maintaining high standards of parent service.
• Maintain confidentiality of student, parent, and institutional information at all times.
• Perform other admission-related duties as may reasonably be assigned by the school management.

Candidate Profile

• Bachelor's degree in any discipline; a background in Education, Management, Psychology, Communication, or a related field will be preferred.
• 3-4 years of relevant experience in school admissions, counselling, education sales, front office, customer relations, or a similar role will be preferred.
• Candidates with prior experience in a school or educational institution will have an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal, counselling, persuasion, and relationship-management skills.
• Good command of English and Hindi.
• Confident and professional while interacting with parents and students.
• Strong follow-up and lead-management abilities.
• Ability to handle multiple enquiries and tasks simultaneously.
• Good working knowledge of MS Office, Excel, email, and CRM/ERP systems.
• Presentable, courteous, patient, and service-oriented approach.
• Ability to work effectively under admission-season pressure and meet defined timelines.

Key Competencies

Communication | Parent Relationship Management | Counselling | Follow-up | Lead Conversion | Presentation Skills | Problem Solving | Coordination | Record Management | Professional Conduct

Performance may be assessed on the basis of:

• Timely handling and closure of admission enquiries.
• Quality and consistency of parent counselling.
• Follow-up effectiveness and enquiry-to-admission conversion.
• Accuracy and timely maintenance of admission records.
• Compliance with the school's admission policies and procedures.
• Parent experience and professional conduct.
• Effective coordination with internal departments.
• Achievement of admission-related objectives assigned by the school management.

Pay: From ₹40,000.00 per month

Work Location: In person