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Appointment Coordinator Supervisor
Posted on July 22, 2025
- Baile An Scotaigh, Ireland
- 0 - 0 USD (yearly)
- Full Time

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The Role
Are you a proven leader with the ability to drive team performance and deliver exceptional results? Do you have the skills to manage and inspire a high-performing team in a dynamic and fast-paced environment? If so, we have the perfect role for you!
We are Ireland's leading solar PV installer, is seeking an Appointment Coordinator Supervisor to oversee a team of 5-8 Appointment Coordinators. This is a key role in ensuring the delivery of high-quality, qualified appointments for our Sales Team through outbound calls to warm, pre-registered leads.
In this challenging and rewarding position, you’ll balance team leadership with hands-on coordination, driving targets and ensuring excellent service delivery.
Key Responsibilities
Outbound Calling & Appointment Coordination
- Lead the team in making outbound calls to pre-registered, warm leads to schedule appointments for the Sales Team.
- Maintain a consistent focus on quality to ensure appointments meet defined standards.
- Proactively follow up with potential customers to ensure lead conversion and pipeline growth.
- Demonstrate a positive and professional attitude during all customer interactions to establish strong relationships.
- Ensure accurate data entry and record-keeping of customer information and appointments.
Team Leadership
- Manage, support, and supervise a team of 8-10 Appointment Coordinators.
- Monitor individual and team performance, providing regular feedback, coaching, and motivation.
- Set clear goals and expectations to ensure individual and team targets are met consistently.
- Conduct regular team meetings to share updates, performance insights, and strategies for improvement.
- Design and implement training programs to improve team skills, knowledge, and effectiveness.
- Create a positive and results-driven team environment, celebrating successes and addressing challenges promptly.
The Person
Essential Skills & Experience
- Strong Communication: Exceptional communication skills and telephone manner.
- Target-Focused: Confident working towards KPIs and appointment targets.
- Technical Proficiency: Proficient in Microsoft Office, especially Excel.
- Leadership: Proven experience managing and motivating teams in a similar role.
- Problem-Solving: Ability to handle challenges and implement effective solutions.
Desirable Skills & Experience
- Experience in outbound sales or appointment coordination within a call centre.
- Telecoms knowledge within mobile, landline, or hosted sales is an advantage.
What We Offer
- Salary: €28,000 - €35,000 per year, with the potential for performance bonuses and commission.
- Additional Benefits:
- Company events
- Friendly team culture
- Ongoing training, guidance and monitoring
- Staff referral
- Social Club
- Staff uniforms
- Huge staff discount
- Employee Assistance Programme
- Pension Scheme
- Birthday day off paid
Apply now via Indeed or send your CV to careers@pvgeneration.ie
- Schedule: Full-time, Monday to Friday, office-based role in Co. Monaghan.
Job Types: Full-time, Permanent
Pay: €28,000.00-€35,000.00 per year
Additional pay:
- Commission pay
- Performance bonus
Work Location: In person
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