Assistant Centre Attendan

JOB DESCRIPTION

Assistant Community Centre Attendant

TITLE: Assistant Community Centre Attendant

LOCATION: Community Centres - Baldoye Racecourse Community Centre

REPORTING TO: Community Centre Manager

DUTIES:-

The Assistant Community Centre Attendant will be required to carry out the following duties (but not limited to):-

Security of premises

Ensure that the premises are secured.

Monitor CCTV system

Liaise with School Caretaker

Maintain contact with security / monitoring company

Ensure that all user groups sign in on arrival and sign out on departure

Supervision/Patrolling of premises

Ensure premises are monitored efficiently

Carry out regular patrols of the facility.

Liaise with other staff members in the efficient management of the facility

Reception duties

Answer the telephone and maintain and ensure that all messages are dealt with efficiently.

Building Services Co-ordinator must be polite and friendly to all callers while on the telephone.

Be polite and friendly to all customers in the facility.

Be aware of the different needs of individuals especially those who are first time users and those with special needs.

A phonebook log of all numbers necessary on a daily/weekly basis for outgoing calls must be kept at reception and updated regularly.

Record all incoming calls in the telephone message book and take clear exact details. The message must be transferred to the individual in question, and a duplicate copy kept at reception.

Deliver information to the public from the reception area. This may be a query directly from a member of the public or it may be a telephone enquiry. This information must be distributed clearly and correctly.

Leaflets/flyers/timetables etc. must be kept plentiful and up to date at reception at all times.

Typing and formatting of documents (e.g.) timetables.

Maintenance Duties

Carry out all maintenance duties necessary on the premises

Carry out regular check on all BMS equipment

Ensure all systems are maintained regularly

Notify the Manager of any issues relating to maintenance requirements

Grounds Maintenance

Liaise with the school Care taker in developing a grounds maintenance

program

Ensure the grounds are cleaned daily

Ensure all weeds and debris are removed

Ensure car parks are kept clear of rubbish

Administration duties

Prepare invoices for all user groups and send out at the end of each month

Maintain accurate records of all user groups and pricing structures

Carry out any additional administration duties that may be required from time to time.

Set up rooms as required

Ensure that rooms are left ready for school/community use.

Ensure safety procedures are applied when stacking tables and chairs.

Ensure that all user groups leave each room as they find it.

Liaise with all user groups regarding allocation of space etc

Ensure that no individual or group places equipment in the storage area

without prior approval from the Shared Facility Executive.

Communications

Deal with people in a courteous and diplomatic manner.

Have regular contact with Shared Facility Executive

Communicate, listen and relay information accurately.

Documentation on the project

Ensure that all records are kept locked in the filing cabinet provided

Ensure the all accidents/ grievances are recorded in the Report Book.

Reports must include names, addresses and phone numbers.

Time and date of incident, how it happened, witness.

Report to Garda! and line manager.

Ensure that all maintenance manuals are kept in a secure place in the office

Evacuation & Emergency Procedures

Be fully familiar with the health and safety policies and procedures and ensure that the appropriate procedures are applied in the event of an emergency

Participate in all fire evacuation drills

Ensure the appropriate emergency services are contacted and liaise with them on arrival.

Ensure that calm is maintained at all times

Assigned duties / training

Attend all training courses that are necessary in the line of duty

Carry out any additional duties that may be assigned from time to time.