Bpo Executive

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Responsibilities

• Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
• Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
• Provide information about products or services, taking orders, and processing returns.
• Follow up on customer inquiries to ensure their needs are met.
• Document all call information, interactions, and steps taken in detailed records.
• Collaborate with team members to improve processes and ensure high customer satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Represent the company in a courteous and professional manner during all customer interactions.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience, preferably in a BPO setting.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Proficient in relevant computer applications and call center systems.
• Ability to work in a fast-paced and dynamic environment.

Skills

• Customer Service
• Communication
• Problem-solving
• Time Management
• Call Center Systems
• Data Entry
• Conflict Resolution
• Multitasking

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work Location: In person