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Call Centre
Posted on Sept. 14, 2026
- Remote, Ireland
- 0 - 0 USD (yearly)
- Full Time
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About the Role
We're looking for a Call Centre Assistant to join our customer service team, handling inbound calls and resolving customer queries efficiently and professionally. You'll be the first point of contact for customers, delivering a positive experience on every call.
Key Responsibilities
- Answer inbound calls promptly and professionally, addressing customer queries, requests, and complaints.
- Provide accurate information about products, services, and account details.
- Resolve issues at first point of contact where possible; escalate complex cases as needed.
- Accurately log call details and outcomes in the CRM/call centre system.
- Meet individual and team performance targets (call handling time, first-call resolution, customer satisfaction, adherence to schedule).
- Identify opportunities to inform customers of relevant products or services.
- Handle customer complaints calmly and follow up to ensure resolution.
- Stay up to date on company products, policies, and procedures.
- Comply with data protection (GDPR) and quality assurance standards.
Requirements
- Previous customer service or call centre experience preferred; full training provided.
- Excellent verbal communication skills in English; additional languages a plus.
- Strong listening and problem-solving skills.
- Comfortable using computer systems and typing while on calls.
- Ability to remain calm and professional under pressure.
- Flexibility to work shifts, including evenings/weekends as required.
- Reliable, punctual, and a team player.
- Eligible to work in Ireland.
Pay: €33,000.00-€60,000.00 per year
Benefits:
- Company events
- Employee discount
- Wellness program
- Work from home
Work Location: Remote
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