Call Centre Agent

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Due to continued expansion Sheehy Motor Group has an immediate opening for a Call Centre Agent based in our Business Development Centre in Naas. Working as a member of a busy team, the ideal candidate will be self-driven, results orientated with excellent customer service skills. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication. This is a full-time position working Monday to Friday at our premises in Naas.

Key Responsibilities:

• Dealing with inbound and outbound service bookings and enquiries, both by phone and online and ensure all enquiries are dealt with professionally & within agree timeframes
• Respond to email & online enquiries within an agreed time frame
• Ensure that the correct booking process is followed for all customers
• Logging and tracking all leads and enquiries, ensuring all are followed through
• Adhere to service department procedures for all bookings to ensure the smooth flow and efficiency of the workshops
• Ensure all pre-checks are carried out in line with brand and dealership standards
• Identify and book any other business opportunities with customer
• Develop relationships and build rapport with our customers and business partners to ensure high levels of customer satisfaction
• Build an excellent knowledge of product portfolio and an understanding of industry trends
• Utilise all product promotions effectively to achieve specific targets set
• Ensure all relevant customer information is captured and recorded in the DMS
• Assist with Aftersales marketing campaigns as required
• Complete daily KPI sheets for submission to the department manager
• Administrative and CRM duties as assigned

Key Competencies:

• Proven experience as a call centre agent
• Prior experience within the motor industry would be a distinct advantage
• Self-motivated, competitive individual with drive, enthusiasm and proven track record of successfully meeting targets preferably over the phone
• Ability to learn about products and services quickly and confident in explaining to customers
• Excellent communication and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Ability to work under pressure and to deadlines within a team environment
• Confident and professional manner with a personal commitment to deliver
• Proficient in Microsoft Office
• Experience of Kerridge would be a distinct advantage

What We Offer:

• Competitive salary and benefits.
• Opportunity to work with a leading motor group and recognised automotive brands.
• Supportive and friendly team environment.
• Career development opportunities across service, sales, and parts operations

Job Type: Full-time

Pay: €30,000.00-€35,000.00 per year

Benefits:

• Company events
• Employee discount
• On-site parking
• Wellness program

Application question(s):

• Do you have any Motor Industry experience if yes please outline?

Experience:

• Call Centre: 1 year (required)

Work Location: In person