Call Centre Office Administrator

Reports to:

• Reports to the Business Service Lead and Business Service Manager.

About The Role

Responsibilities:

• Answering all telephone calls in prompt, clear & friendly manner.
• Transferring calls efficiently.
• Responding to customer queries.
• Ensuring customers details are captured accurately when booking services.
• Carry out precise data entry and other administrative duties.

Shared office Tasks below

• Processing online orders.
• Answering the door and greeting customers at the front desk.
• End of month Matching and posting invoices & statements
• Ensuring all your allocated/Department dockets are up to date.
• Answering phone calls.
• Setting up new accounts for different departments when required as per phone call received.
• Assisting your Accounts Colleagues/Financial controller with any quires in relation to your department regarding price errors/invoices/tonnage errors.
• Generating & Exporting calls when rostered or required.
• Assisting with the training of new employees when required.

Ability to commute/relocate: Oranmore, County Galway: reliably commute or plan to relocate before starting work (preferred).

Required Criteria

Skills Needed

About The Company

Guided by our mission to grow sustainably and equitably, we are committed to delivering innovative, environmentally responsible, and cost-effective services. We continuously invest in our people, embrace cutting-edge technologies, and promote a circular economy through waste reduction, reuse, and recycling—while maintaining exceptional customer care.

Sustainability Highlights

• Achieved a 50% reduction in CO₂ emissions.

• Improved collection route efficiency by 20%.

• Transitioning our entire fleet of cars and vans to Electric Vehicles.

• Committed to planting 50,000 trees to offset operational emissions.

• Purchasing 100% renewable electricity for our operations.

• Expanding our renewable energy capacity with solar panels on office rooftops.

We strive to be recognised not only for our reliability and flexibility but also as a leader in sustainable waste management. Our goal is to set the standard in the industry through forward-thinking solutions that benefit our employees, our customers, and the environment.

Company Culture

At Walsh Waste & Recycling, the company fosters a welcoming and friendly culture where staff members from diverse backgrounds collaborate to deliver high-quality customer service. The company invests in continuous employee development and training to maintain these standards. Based in Oranmore, all company departments operate from the same site, which is close to local amenities and only a 2-minute drive from the M6 motorway. Whether in the office, yard, garage, or on the road, Walsh Waste & Recycling ensures staff have the best equipment to perform their jobs effectively. The vehicle fleet is regularly upgraded and well-maintained in the on-site garage, and the office spaces are newly refurbished with modern equipment and energy efficiencies to reduce environmental impact.

Company Benefits

Benefits:

• Opportunities for career advancement.

• Employee Referral Bonus Scheme.

• Social Events – Christmas, Summer BBQ, Sports.

• Discounted rates on skip hire.

• Increase Annual Bonus based on length of service.

• Increase Annual Leave based on length of service.

Vacation, Paid time off, Performance bonuses, Employee discounts, Referral bonus, Long service recognition, Social Opportunities, Progression opportunities, Long service awards

Salary

Not disclosed