Care Coordinator

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Position Overview

The Care Coordinator is responsible for overseeing and coordinating all aspects of the Wellness Department to ensure the safe, effective, and high-quality delivery of resident care services. This role provides clinical leadership to the nursing and personal support team, ensures compliance with RHRA standards and internal policies, and fosters a culture of professionalism, accountability, and compassion.

Works collaboratively with the Director of Operations, physicians, families, and interdisciplinary team members to promote resident independence, dignity, and well-being.

Key Responsibilities

Leadership & Oversight

• Lead and supervise all nursing and personal support staff (RPNs, PSWs, and wellness aides).
• Provide ongoing coaching, mentoring, and performance management to ensure high standards of resident care.
• Prepare and manage department schedules and ensure adequate coverage 24/7.
• Support staff education, skills development, and adherence to best practices.

Resident Care Management

• Oversee the development, implementation, and evaluation of individualized resident care plans.
• Ensure all assessments and documentation are completed accurately and in a timely manner.
• Monitor medication administration processes and compliance with medication policies.
• Coordinate with physicians, pharmacists, and allied health professionals regarding resident care needs.
• Participate in care conferences, admissions, discharges, and resident/family meetings as required.

Regulatory Compliance & Risk Management

• Ensure compliance with the Retirement Homes Act, RHRA regulations, and internal policies.
• Maintain accurate and confidential resident health records.
• Conduct audits (care plans, MARs, incident reports, etc.) and follow up on corrective actions.
• Report and manage incidents, complaints, and infection control concerns promptly.
• Lead internal audits and readiness for RHRA inspections and Ministry reviews.

Collaboration & Communication

• Work collaboratively with all departments to promote holistic resident care (Culinary, Recreation, Environmental, etc.).
• Communicate professionally with residents, families, and external partners.
• Act as the primary clinical contact for resident health-related concerns.
• Participate in management meetings and contribute to operational improvement strategies.

Administrative Duties

• Oversee departmental budget and expenses; review invoices and payroll with the Controller.
• Maintain accurate records for staffing, training, and compliance.
• Prepare reports for the Director of Operations, RHRA, and other stakeholders as required.
• Lead monthly wellness meetings and staff training sessions.

Qualifications

• Current Certificate of Registration with the College of Nurses of Ontario (CNO) as a Registered Nurse (RN) or Registered Practical Nurse (RPN).
• Minimum 3–5 years of leadership experience in a retirement, long-term care, or healthcare setting.
• Strong knowledge of RHRA regulations, Retirement Homes Act, infection prevention, and medication management standards.
• Proven leadership, organizational, and interpersonal communication skills.
• Ability to handle sensitive information with tact and confidentiality.
• Current CPR and First Aid certification.
• Clear Vulnerable Sector Police Check required prior to employment.

Core Competencies

• Clinical judgment and decision-making
• Team leadership and staff development
• Accountability and integrity
• Effective communication and problem solving
• Resident-centred approach to care
• Time management and prioritization

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Dental care
• On-site parking

Work Location: In person