Client Care Coordinator

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Client Care Coordinator Job Overview
Ace Build Contracting is a leading luxury construction company specializing in custom homes, high-end renovations, and additions and legal basements across the GTA. We are seeking an experienced, professional and highly organized Client Care Coordinator with previous experience in the construction or renovation industry.

Position Summary

The Client Care Coordinator will serve as a primary point of contact for clients through telephone and email communication. This position is responsible for organizing follow-ups, documenting client requests and communicating client needs to the appropriate departments.

The successful candidate must understand the construction industry and be able to communicate professionally with clients and internal team members.

Key Responsibilities:

• Respond promptly and professionally to client telephone calls and emails.
• Maintain clear and consistent communication with clients.
• Document client questions, concerns and requests accurately.
• Organize and schedule client follow-ups, callbacks, appointments and reminders.
• Ensure clients receive responses and updates within an appropriate timeframe.
• Communicate client needs and requests to the appropriate departments.
• Follow up internally with team members regarding outstanding client matters.
• Track client concerns until they have been properly addressed.
• Escalate urgent or sensitive matters to the manager.
• Confirm meetings, site visits, appointments and scheduled telephone calls.
• Maintain accurate client records within the company’s CRM system.
• Record emails, telephone calls, follow-up dates and completed actions.
• Contact architects, real estate agents and interior designers to introduce Ace Build Contracting and discuss potential collaboration opportunities.
• Request client feedback and reviews following project completion.
• Maintain client confidentiality and represent Ace Build Contracting professionally.

Qualifications:

• A minimum of two years of professional experience within the construction, renovation, homebuilding or general contracting industry is required.
• Previous experience in client care, customer service, administration or coordination is required.
• Strong understanding of construction processes, project stages and industry terminology.
• Excellent verbal and written communication skills.
• Professional, confident and courteous telephone manner.
• Strong organizational, scheduling and follow-up abilities.
• Ability to manage multiple client requests and priorities simultaneously.
• Strong attention to detail and accurate record-keeping skills.
• Ability to communicate effectively with different departments.
• Proficiency with Microsoft Outlook, Word and Excel.
• Experience using CRM, scheduling or project-management software is an asset.
• Ability to remain calm and professional when handling client concerns.
• Reliable, responsible and able to work effectively with minimal supervision.
• Strong relationship-building and professional communication skills.

Compensation:

• Supportive and professional team environment.
• Opportunities for career growth and advancement within the company.
• Ongoing training and support.

Job Types: Full-time, Casual

Pay: From $18.00 per hour

Benefits:

• Company events
• Flexible schedule

Experience:

• Construction administrative: 2 years (preferred)

Work Location: In person