Cashier/Customer Service

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About Us

At Richardson’s Home Hardware, we are committed to providing outstanding customer service and a fast, friendly checkout experience. Our front-end team plays a critical role in creating the last impression for every customer who walks through our doors. We are looking for a dependable, detail-oriented, and customer-focused individual who thrives in a busy retail environment and enjoys helping people.

Position Summary

The Cashier / Customer Service Hardware Associate is responsible for all point-of-sale operations while delivering prompt, courteous, and efficient service. This role goes beyond processing transactions — you are a key part of the customer experience, helping answer questions, directing customers to the right departments, supporting merchandising standards, and maintaining an organized and accurate front-end.

You will handle cash, debit, credit, gift cards, and in-house charge transactions, reconcile sales totals, and ensure accuracy in all payment processing. The ideal candidate is confident, friendly, highly accurate with money, and able to multitask in a fast-paced environment.

Key ResponsibilitiesCustomer Service & Sales Support

• Greet every customer with eye contact and a friendly verbal acknowledgement.
• Provide fast, accurate, and courteous checkout service.
• Determine customer needs using open-ended questions and assist in locating merchandise.
• Provide product information, confirm pricing, and direct customers to appropriate departments.
• Answer the phone promptly and handle inquiries according to store policy.
• Notify customers when special orders arrive.

Point-of-Sale & Cash Handling

• Operate all point-of-sale equipment efficiently and accurately.
• Process transactions including cash, debit, credit, gift cards, and in-house accounts.
• Maintain accurate records of all transactions.
• Balance cash drawers and reconcile daily sales totals.
• Follow proper procedures for returns, refunds, and exchanges.

Merchandising & Store Operations

• Assist with receiving, pricing, and restocking merchandise.
• Build and maintain displays and signage for promotions and seasonal events.
• Keep the front-end area clean, organized, and well stocked.
• Maintain awareness of current promotions and advertisements.
• Support housekeeping and store cleanliness standards.
• Follow loss prevention and cash control policies.

Team & Operational Support

• Work on additional duties and assignments as directed by management.
• Support overall store efficiency through accuracy, organization, and reliability.
• Contribute to a positive, respectful, and team-oriented workplace.

Qualifications

• Strong customer service skills with a friendly and professional attitude.
• High level of accuracy and attention to detail when handling cash and transactions.
• Ability to multitask and work efficiently in a fast-paced environment.
• Reliable, responsible, and trustworthy.
• Comfortable learning retail software and POS systems.
• Strong communication and problem-solving skills.
• Ability to stand for extended periods and perform light lifting when required.

Compensation & Scheduling

• Part-time hours with potential for growth based on performance and store needs.
• Must be available for a flexible schedule, including some evenings and weekends.
• Starting wage: $16.70-$17.50 (based on experience)

Why Work With Us?

• Supportive team environment
• Opportunities for training and advancement
• Performance-based wage increases
• Employee benefits available for full-time positions (after qualifying period)
• Stable, community-focused workplace

How to Apply

Please submit your resume in person at the store or email it to: sarah.chalus@homehardware.ca

Job Type: Part-time

Pay: $16.70-$17.50 per hour

Benefits:

• On-site parking
• Store discount

Ability to commute/relocate:

• Nipawin, SK: reliably commute or plan to relocate before starting work (required)

Experience:

• Cashiering: 1 year (preferred)

Language:

• English (required)

Location:

• Nipawin, SK (preferred)

Work Location: In person