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Clinical Services Coordinator
Posted on July 9, 2025
- Toronto, Canada
- 0 - 0 USD (yearly)
- Full Time

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- Case management of the donation process from referral to organ recovery
- Works collaboratively with donor hospitals, health care teams, transplant programs, tissue banks, air and land transportation carriers, labs and other TGLN staff
- Coordinates organ placement and any necessary testing
- Responsible for making critical decisions and ensuring that Health Canada regulations are followed
- Responsible for facilitating the logistics of organ recovery and arranges transportation for multiple recovery teams (surgeons, land and air transportation)
- Responds to calls from referring hospitals, conducts a preliminary assessment of the patient’s history and identifies all relevant donation options
- Collaborates with the attending health care team in developing strategies for integrating TGLN services into the end-of-life care plan for the patient and family
- Offers health care team initial recommendations related to management of the process or of the patient’s physiologic status, as appropriate, until a Specialist, Organ and Tissue Donation is involved
- Documents comprehensive and accurate case notes and enters key information into TGLN’s electronic chart and custom database
- Acts as an expert resource in all aspects of organ and tissue donation
- Promotes and supports organ and tissue donation best practices
- Works 12-hour rotating shifts in a busy 24/7 call centre environment
- Performs other duties as required
Education and Experience
- Nursing Diploma and/or Bachelor of Science in Nursing
- Current RN registration with the College of Nurses of Ontario is required
- A minimum of one (1) year of critical care nursing experience preferred
- Organ donation or transplant nursing experience preferred
- Strong understanding of applied pathophysiology, medical diagnostic testing/imaging, and ability to interpret laboratory results
- Must be able to sort through large amounts of clinical information, understand/interpret the information and re-communicate the information to internal and external stakeholders
- Conflict management and an ability to influence through applying expertise/rational arguments
- Experience in case management/coordination
- Experience working in a fast-paced time sensitive environment
- Ability to problem solve in high pressure, time sensitive situations
- Excellent communication skills – both written and oral
- Strong computer skills
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