Collection Coordinator

About DrinkPrime: 

DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. 

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. 

Job Brief:

We are seeking a reliable Collection Coordinator to contact debtors and pursue outstanding debts or assets. You will be recovering overdue payments or assets by initiating contact through various communication channels, assigning cases for on-site visits, and coordinating with field executives for recovery efforts.

This role can be demanding and challenging. The Collection Coordinator must maintain polite and sensitive behavior while remaining dedicated to their objective and displaying persistence. Exceptional communication skills and a sense of urgency are crucial for success in this role.

Responsibilities:

1. Keep track of assigned accounts to identify outstanding debts.

2. Plan a course of action to recover outstanding payments.

3. Plan the day for the field executive, involving the assignment of cases, route planning, and monitoring field executives.

4. Locate and contact debtors through various modes to inquire about their payment status.

5. Negotiate payoff deadlines or payment plans.

6. Handle questions or complaints.

7. Investigate and resolve discrepancies.

8. Create trust relationships with debtors when possible to avoid future issues.

9. Update account status and the database regularly.

10. Alert manager/Team lead of debtors unwilling or unable to pay when necessary.

11. Comply with requirements when legal action is unavoidable.

Requirements and Skills:

1. Proven experience as a debt collector or recovery process. 

2. Experience in handling field executives and route planning.
3. Experience in working with targets and tight deadlines.
4. Knowledge of relevant legal requirements.
5. Working knowledge of MS Office and databases.
6. Excellent communication and people skills.
7. Apt in negotiating and persuading.
8. Ability to be polite and compassionate without lacking confidence.

Job Type: Full-time

Experience:

• Tele collection: 1 year (Required)

Work Location: In person