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Servpro Industries

Collections Specialist

Posted on Sept. 26, 2025

Evans, United States of America
19.0 - 24.0 USD (hourly)

Full Time

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Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Vision insurance

SERVPRO of Augusta is hiring a Collections Specialist.

Benefits
SERVPRO of Augusta offers:
Competitive compensation
Superior benefits
Career progression
Professional development
And more!

As the Collection Associate, you will be responsible for monitoring and analyzing customer accounts and financial statements. Developing strategies to mitigate risk for past due bills owed to SERVPRO Augusta, contacting customers to collect overdue payments, and negotiating plans. You would also work closely with other departments to ensure that policies and procedures are followed. Excellent communication and negotiation skills are a must, as well as a strong understanding of credit /risk management.

Key Responsibilities

Ability to manage multiple accounts and prioritize tasks effectively
Experience in developing and implementing collections strategies
Proven track record of meeting or exceeding collections targets
Ability to analyze and interpret financial data
Experience working with legal departments to resolve collections disputes
Strong leadership and team management skills
Ability to work independently and make decisions autonomously
Excellent communication and negotiation skills

Position Requirements
High school diploma/GED; associate degree or bachelor’s degree preferred.
At least 1 year of management and/or supervisory experience
At least 3 years of high-volume collections experience
Excellent written and verbal communication skills
Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies
This is a role in a very fast-paced office environment with deadlines . Must be comfortable dealing with adverse reactions from customers, lots of phone interaction and outbound calls.

Ability to successfully complete a background check subject to applicable law.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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