Commercial Manager

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

Join JLL's prestigious Lendlease Account as a Commercial Manager, where you'll play a pivotal role in managing two of Melbourne's premier office towers - One Melbourne Quarter and Two Melbourne Quarter. This dynamic position offers exceptional growth opportunities, with a clear pathway to General Manager level over the coming years as our portfolio expands.

You'll be at the forefront of customer service excellence, working alongside our General Manager, Finance Manager, and Operations Team to deliver outstanding experiences for our building occupants whilst managing all commercial aspects of these world-class properties.

An overview of the role:

• Lead proactive tenant communication across multiple channels including digital walls, tenant portals, and regular forums
• Partner with our Customer Relationship Manager and Concierge team to deliver exceptional service to all building occupants and visitors
• Oversee day-to-day operations including leasing, reporting, capital expenditure, rent roll management, and debt collection
• Support budget preparation, outgoings estimates, asset planning, and quarterly reporting
• Manage lease administration, monthly invoicing, incentive claims, rent reviews, and licence agreements
• Maintain strong relationships with building owners and prepare comprehensive quarterly reports
• Collaborate on quarterly income and operating expenditure reforecasts
• Manage car park levies and monthly recharges for various services
• Support capital expenditure submissions and claims processes
• Oversee our Customer Events Program and relationship management initiatives
• Maintain our Salesforce platform and develop tailored retention strategies
• Coordinate annual customer surveys and implement resulting action plans

Sound like you? This is what we’re looking for:

• Minimum 5 years in Commercial, Industrial, or Retail property management
• Strong knowledge of the Melbourne property market
• Experience with building operations, service contracts, and procurement
• Proven people management capabilities
• Victorian Agents Representative Licence (essential)
• Tertiary qualifications in property or related discipline (preferred)
• Comprehensive understanding of lease structures, deal analysis, and outgoings recovery
• Advanced MS Office skills with MRI experience preferred
• Outstanding written and verbal communication abilities
• Exceptional customer service focus and attention to detail

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number AFREQ483626