ITCAN Pte Ltd Careers

Provide 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner. Able to work independently with minimum supervision during weekend or night shift.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails …

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.Furnish and submit timely updates to customers on the …

Perform troubleshooting for client platform related problems· IT Support setup classroom/lab· Respond promptly to incident, investigate & provide temporary· Liaise with support vendors for maintenance, support or issues resolution· document & maintain the configuration of the systemsJob Type: Full-timePay: $2,500.00 - $3,500.00 per monthBenefits:Employee discountFood providedHealth insuranceSchedule:Day shiftSupplemental Pay:Performance bonusYearly …

Skillsets Required (MUST):F5 Load BalancerAWS Load Balancer - Application Load Balancer (ALB) / Network Load Balancer (NLB)FirewallPalo AltoJob Type: Full-timePay: $2,935.99 - $4,500.00 per monthSchedule:Day shiftExperience:Network engineering: 1 year (Preferred)Work Location: In person

skills sets:AWS/AZURE/TerraformIaCI2CCICD – Infra GCCWith Day 1 + Day 2 and customer facing exp Min 5 yrs expParticipate in Cloud Migrations for VMs using tools like AWS / Azure. • Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, Terraform etc with proper documentation …

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attendedKEY RESPONSIBILITIES AND RESULTS1. Manage and lead the Service Desk and staffs to provide 1st level …

Plan, execute, monitor and control the various technical aspect of the project.Manage or participate in new setup or upgrade of system/network infrastructure projects.Responsible for supporting operational systems satisfying contractual Service Level AgreementPerform and manage routine preventive maintenance and operational activitiesProvide project documentation and reportsDiagnose and rectify technical issueManaging and Operating …