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NSW Government

Coordinator Financial Operations

Posted on Feb. 11, 2026

Sydney, Australia
0 - 0 USD (yearly)

Full Time

Coordinator Financial Operations job opportunity

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Department of Customer Service

Reference number

req48562

Occupation

Administration and Clerical, Financial Control/Management

Work type

Full-Time

Location

Sydney - Greater West

Salary Information

$ 99,938 - $ 110,271 + Super

Closing date

23 February 2026 at 10:00am

Coordinator Financial Operations

Clerk Grade: 5/6
Salary Range: $99,938 - $110,271 plus superannuation and leave loading
Employment Type: Full-Time, Temporary up to 31 July 2026 with the possibility of extension
Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Monday, 23rd February 2026 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

Comply with relevant policies and procedures and customer experience principles in all interactions to meet SPAs and the expectations of Government Shared Services customers.
Support the development, documentation and promotion of knowledge material for finance services to use as agreed methods, tools and knowledge to support timeliness, accuracy, efficiency and consistency in providing services, support and advice on finance activities.
Identify and schedule diverse reports from the department’s financial systems to detect and rectify anomalies and ensure the integrity of the system / data.
Create a positive customer experience providing services, support and advice on finance services using your knowledge base and escalating unresolved complex issues to the Team Leader.
Follow agreed processes to maintain data within the finance system ensuring changes are authorised within Department delegations, ensuring data timeliness, accuracy and compliance.
Proactively identify finance related new risks or any matters that could increase risks and recommend solutions.
Manage complex matters and respond to queries/escalations regarding finance to ensure SPAs are met, and the integrity of accounts is maintained.
Lead staff, where applicable, to ensure the efficient functioning of the team and delivery of services.

About You

The successful candidate must demonstrate strong capabilities in:

Proven experience working with expense management / travel systems and Pcard platforms
Demonstrated experience maintaining service levels and high-level customer satisfaction in a high volume, diverse and fast-paced finance environment whilst meeting the needs of internal and external clients.
Highly organized with exceptional attention to detail.
Able to prioritise when dealing with competing objectives.
Strong communication skills.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 5/6 , with the base salary for this role starting at $99938 base plus superannuation

For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 23rd February 2026 (9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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